Manage Email Signatures centrally from your Desktop - For All Users

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

Hi,

I thought we were now stable, but since then I have had to add more users and cannot get 100% of them connected. Leaving aside the remote users who do not get their logon accepted at all, we have 5 users in house who get one of the two following messages: -
"You are not logged into a domain (3001B) Signatures from default settings, no group or individual settings"
"The root LDAP://DC=phase-office,DC=local cannot be contacted. Please make sure it is correct (3001A). Signatures"
I have tried adding a server LDAP string in the data source manager, but this leads to a failure for all users. The workstations are clearly on the network and have access to their emails from the exchange server. I believe I have updated the MDAC settings etc, but can double check this. Possibly a remoinder opf the various updates that need to be run would help me here to ensure I haven't missed one of them.
Most users are running XP Pro although there is 1 Windows 2000 user still (who has never been able to get her signature).

Thanks for your help
Phil

Jesper Frier · Posted: Thu May 29, 2008 7:28 pm Post subject: You are not logged into a domain

If the default root string is not correct, please change it in Edit -> Advanced Technical Settings.

Not sure that being able to receive Exchange emails validates that they are actually logged on to your domain.

Please have user log on to a PC where the user is OK. If this works, I would troubleshoot the PC.

Don't know if this is much help to you ...
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

mornig Jesper,

Thanks for the information, I will check this. The computers themselves are registered on the server and file and print works OK through the server. It could be down to the set of updates needed to get emailsignature to run.

With XP there are a few things to do and I am not sure these have all been run. If you have a document you can point me at theat has them all listed, I can check through (my notes appear to be scattered onto different workstations).

Thanks
Phil

Jesper Frier

The only issue that is PC related, is corrupt MDAC component when other users are OK.

Please eliminate my concern by having user logon to a PC which is OK in Diagnostics and report back.
If Sign.exe recognizes user on one PC but on the other, the conclusion is clear ... do you agree?

These are the general troubleshooting steps.
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

Thanks Jesper,

I will do this as soon as I can, but I am working off site and cannot get a log on to another computer remotely for the time being. I might have to go to site on Monday instead and will report back as soon as I have been able to do this. Will also re-install the MDAC

I think you are right about the issue being with the workstation not the server. My concern is that so many standard workstations seem to exhibit/cause this sort of error. when thay are just running XP Pro. We have a 17 user licence now and 4 users are not getting logged in.

Phil

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

Hi Jesper,
I've tried to log the user in on another workstation that runs another user OK. No signature appears. Equally if I log onto the new users workstation as the user or administrator, I cannot get the signature.
I have loaded .net and MDAC again onto the workstation.

There seems to be a problem with the trust relationship which I am checking out. Could this be having an effect?

Jesper Frier

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

H Jesper,
I've run two logins from the same workstation. One user logs in without a problem. The other user fails with a 3001 error in Emailsignature.

As the same PC is involved on this, I believe it eliminates the PC as the problem. Let me know what you think?

Phil

Log file for Karen,

---------------- eMailSignature LOG file -------------------
- Started at 11/06/2008 13:05:43
- sign.exe version 5.0.0 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\phaserve\netSignature\settings.mdb
User: karen (karen)
11/06/2008 13:05:45 License Key valid for version. 5

------------------- Signatures to deploy: -------------------
Default signature: Phase
Reply/forward signature: Phase
Signatures to deploy: Phase
Origin ID (Internal): 1

-------------------------------------------------------------
Office version 2003 detected.
1 signature to deploy.

-> Signature Phase in htm format (11/06/2008 13:05:45)
Number of parameters in signature: 5
Data will be read from Active Directory
You are not logged into a domain (3001B)
-------------- eMailSignature END LOG file -----------------
- Finalised at 11/06/2008 13:05:45
------------------------------------------------------------
Status: You are not logged into a domain (3001B)

Log file for administrator (same machine)

---------------- eMailSignature LOG file -------------------
- Started at 11/06/2008 13:15:05
- sign.exe version 5.0.0 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\phaserve\netSignature\settings.mdb
11/06/2008 13:15:05 Begin finding user DN
User path: LDAP://DC=phase-office,DC=local
User: administrator (administrator)
11/06/2008 13:15:25 License Key valid for version. 5

------------------- Signatures to deploy: -------------------
Default signature: Phasenologo
Reply/forward signature: Phasenologo
Signatures to deploy: Phasenologo
Origin ID (Internal): 3

-------------------------------------------------------------
Office version 2003 detected.
1 signature to deploy.

-> Signature Phasenologo in htm format (11/06/2008 13:15:26)
Number of parameters in signature: 5
Data will be read from Active Directory
Root context for administrator: LDAP://DC=phase-office,DC=local
Signature source:
<DIV></DIV>((First_name)) ((Last_name)) ((Title)) ((E-mail)) ((Mobile_number)) 
<H2>Experience the difference . . .</H2>Phase Office Supplies Limited. 12 Station Road, Chertsey, Surrey KT16 8BE T. 01932 570 075  F. 01932 570 444 E. <A href="mailto:Sales@phaseoffice.co.uk">Sales@phaseoffice.co.uk</A>   <A href="http://www.phaseoffice.co.uk/">www.phaseoffice.co.uk</A> Registered Office: 65 High Street Egham, Surrey TW20 9EY. Registered in England no. 4152654 
This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Phase Office Supplies Ltd. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error P  Please consider the environment before printing this email

Signature result:
<DIV></DIV>Phil Smith Administrator@phaseoffice.co.uk 
<H2>Experience the difference . . .</H2>Phase Office Supplies Limited. 12 Station Road, Chertsey, Surrey KT16 8BE T. 01932 570 075  F. 01932 570 444 E. <A href="mailto:Sales@phaseoffice.co.uk">Sales@phaseoffice.co.uk</A>   <A href="http://www.phaseoffice.co.uk/">www.phaseoffice.co.uk</A> Registered Office: 65 High Street Egham, Surrey TW20 9EY. Registered in England no. 4152654 
This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Phase Office Supplies Ltd. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error P  Please consider the environment before printing this email

-> Signature Phasenologo in rtf format (11/06/2008 13:15:26)
Number of parameters in signature: 5
Data will be read from Active Directory
Root context for administrator: LDAP://DC=phase-office,DC=local
Signature source:
{\rtf1\ansi\ansicpg1252\deff0\deflang2057{\fonttbl{\f0\fnil\fcharset0 Verdana;}{\f1\froman\fcharset0 Times New Roman;}}
{\colortbl ;\red0\green0\blue255;\red0\green0\blue0;\red0\green255\blue0;}
{\*\generator Msftedit 5.41.21.2500;}\viewkind4\uc1\par \f0\fs24\par
\par
\par
\par
\par
\par
\par \sb100\sa100\fs22 ((First_name)) ((Last_name))\line ((Title))\line ((E-mail))\line ((Mobile_number))\par
\par
\par \keepn\sb100\sa100\cf1\b\fs24 Experience the difference . . .\cf2\fs20\par
\b0 Phase Office Supplies Limited.\line 12 Station Road, Chertsey, Surrey KT16 8BE\line T. 01932 570 075 F. 01932 570 444\line E. {\field{\*\fldinst{HYPERLINK "mailto:Sales@phaseoffice.co.uk"}}{\fldrslt{\ul Sales@phaseoffice.co.uk}}}\ulnone\f0\fs20 {\field{\*\fldinst{HYPERLINK "http://www.phaseoffice.co.uk/"}}{\fldrslt{\ul www.phaseoffice.co.uk}}}\ulnone\f0\fs20\line\line\par
\cf0\fs18 Registered Office: 65 High Street Egham, Surrey TW20 9EY.\line Registered in England no. 4152654\line\f1\fs24\par
\par
\cf2\f0\fs20 This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Phase Office Supplies Ltd. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error\par
\cf3 Please consider the environment before printing this email\cf0\par
\par
\par
\par \fs24
}

Signature result:
{\rtf1\ansi\ansicpg1252\deff0\deflang2057{\fonttbl{\f0\fnil\fcharset0 Verdana;}{\f1\froman\fcharset0 Times New Roman;}}
{\colortbl ;\red0\green0\blue255;\red0\green0\blue0;\red0\green255\blue0;}
{\*\generator Msftedit 5.41.21.2500;}\viewkind4\uc1\par \f0\fs24\par
\par
\par
\par
\par
\par
\par \sb100\sa100\fs22 Phil Smith\line \line Administrator@phaseoffice.co.uk\line \par
\par
\par \keepn\sb100\sa100\cf1\b\fs24 Experience the difference . . .\cf2\fs20\par
\b0 Phase Office Supplies Limited.\line 12 Station Road, Chertsey, Surrey KT16 8BE\line T. 01932 570 075 F. 01932 570 444\line E. {\field{\*\fldinst{HYPERLINK "mailto:Sales@phaseoffice.co.uk"}}{\fldrslt{\ul Sales@phaseoffice.co.uk}}}\ulnone\f0\fs20 {\field{\*\fldinst{HYPERLINK "http://www.phaseoffice.co.uk/"}}{\fldrslt{\ul www.phaseoffice.co.uk}}}\ulnone\f0\fs20\line\line\par
\cf0\fs18 Registered Office: 65 High Street Egham, Surrey TW20 9EY.\line Registered in England no. 4152654\line\f1\fs24\par
\par
\cf2\f0\fs20 This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Phase Office Supplies Ltd. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error\par
\cf3 Please consider the environment before printing this email\cf0\par
\par
\par
\par \fs24
}

-> Signature Phasenologo in txt format (11/06/2008 13:15:27)
Number of parameters in signature: 5
Data will be read from Active Directory
Root context for administrator: LDAP://DC=phase-office,DC=local
Signature source:
((First_name)) ((Last_name))
((Title))
((E-mail))
((Mobile_number))

Experience the difference . . .

Phase Office Supplies Limited.
Station Road, Chertsey, Surrey
T. 01932 570 075 F. 01932 570 444
E. Sales@phaseoffice.co.uk www.phaseoffice.co.uk

Registered Office: .
Registered in England no.

This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Phase Office Supplies Ltd. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error

Please consider the environment before printing this email

Signature result:
Phil Smith

Administrator@phaseoffice.co.uk

Experience the difference . . .

Phase Office Supplies Limited.
Station Road, Chertsey, Surrey
T. 01932 570 075 F. 01932 570 444
E. Sales@phaseoffice.co.uk www.phaseoffice.co.uk

Registered Office: .
Registered in England no.

This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Phase Office Supplies Ltd. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error

Please consider the environment before printing this email
------------------------------------------------------------
Word as Editor is not accepted. Default mail editor changed (Word as Editor removed).
Email format set to HTML
Stationery deleted.
Office version 2003: Stationary Removed.
Office version 2003: Send font set to Verdana.
Default Profile: MS Exchange Settings
Profile 1, Outlook 2003: New Signature set to Phasenologo
Profile 2, Outlook 2003: New Signature set to Phasenologo
Outlook settings changed successfully.
The following pictures will be copied to Outlook:
Picture path not found: C:\temp\OAO_logo.gif - 27A15
\\Phaserve\NETLOGON\phase01.png copied to Outlook
Picture path not found: Z:\Phase_sig.gif - 27A15
-------------- eMailSignature END LOG file -----------------
- Finalised at 11/06/2008 13:15:27
------------------------------------------------------------
Status: OK

Jesper Frier

Can I see the logon script you execute for Karen and Administrator?

Please run SET command line for Karen and post result here.

Exclamation

Please save embedded images on same share as your settings DB (i.e. \\phaserve\netSignature\)

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

\\PHASERVE\Clients\Setup\setup.exe /s PHASERVE
start \\phaserve\NETLOGON\sign.exe Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\phaserve\netSignature\settings.mdb

They both use the same script

Phil

Jesper Frier

Please run SET command line for Karen and post result here.

Nothing to do with this error, but must be fixed:

Exclamation

Please remove the first line in your script. This is correct:

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

Thank you Jesper,

The first line of the script is the SBS client log in. Are you saying we should run two separate scripts or leave out the client log in?

Phil

Jesper Frier · Posted: Thu Jun 12, 2008 5:32 am Post subject:

I am not familiar with SBS, and how your clients logon, but generally when troubleshooting, you need to go back to where it works manually, and then automate from there (step-by-step).
And test between each step.

I always test eMailSignature script manually and only when OK in Diagnostics, I add it to existing logon script.

In your case:

Have Karen logon (manually). Remove your first line if necessary.
Run eMailSignature.bat manually (with only the above one line). Is Diagnostics OK?
Run SET command line logged in as Karen (this is now the 3rd time I ask you to run it ... ) Check with your Advanced Technical Settings.

I guess my best advise (in your case) is to use another data source as described in the WORKAROUND earlier.
The only issues I have seen with SBS is when clients try and install Cockpit on the Server - that won't work.
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

I wasn't aware that you couldn't run Cockpit on the SBS server! This means that a user's workstation has to be on permanently. Or we have a second server purely for the signatures.

If I move it to a workstation what process should I follow to transfer the data and licence information?

I'll do this first and test it before running the set command or using the workaround

Phil

Jesper Frier · Posted: Thu Jun 12, 2008 11:52 am Post subject:

This is how it works.

No installation on servers/clients.
Everything is in your settings DB.
Simply connect to your settings DB when Cockpit is installed on PC:

File -> Settings Database, paste connection string: