Manage Email Signatures centrally from your Desktop - For All Users

tfisk

Hi,

Cockpit is showing that 86% of the users are of users are in a failed state, for these users the error "4000: License key is invalid" is reported. Can anyone tell me what this message means and how to fix it?

We also have a user which is using a new machine, however I am unable to get his signature applied, I am assuming that this is linked to the above error message?

Screen shot of the status monitor as below.

Thanks

Tom[/code]

Jesper Frier · Posted: Mon Feb 18, 2008 5:33 pm Post subject:

Cannot see you image ... but please check that your number of users is not exceeded and that you have entered the correct PIN code.

Cockpit -> Application settings.

Please post your Status Monitor log for further assistance please.

Exclamation

If you upgraded from version 2, you need another license key.

tfisk · Posted: Tue Feb 19, 2008 9:53 am Post subject:

Hi Jesper, thanks for your reply.

The number of users isn't currently exceeded, however a number of days ago this was and a number of user acounts which don't need a signature were removed from the SQL db. Currently there are 153 of 160 users used.

Regards,

Tom Fisk

Jesper Frier · Posted: Tue Feb 19, 2008 10:23 am Post subject: 4000: License key is invalid.

1) Please confirm that you can enter the license key and security code without errors in Cockpit?

After reentering the license key, please post the Status Monitor log for a user logging on after the time of this post (need to know it's a new entry).

Posting the log, you right click on user in Status Monitor.

Exclamation

Using latest version 4.9.2, you can delete users within the Cockpit Status Monitor

tfisk · Posted: Tue Feb 19, 2008 11:16 am Post subject:

I have re-entered the license key and security code again, and this has gone in ok, it may be worth noting that we have recently received a new code from Dave Culley, this was due to the campain module not working.

Regards,

Tom

Jesper Frier · Posted: Tue Feb 19, 2008 11:45 am Post subject:

Noticed this in your log ...

tfisk · Posted: Wed Feb 20, 2008 10:10 am Post subject:

This sorted the problem, thanks

Jesper Frier · Posted: Wed Feb 20, 2008 11:03 am Post subject:

Thank you for letting us know.

Your not the first to forget - Please see this feature request ... Smile