Manage Email Signatures centrally from your Desktop - For All Users

robert.connor · Just can't stay away Joined: 13 Feb 2008 Posts: 39

Hi

Having a small technical problem here relating to the font for the campaign. The campaign has been created using Arial font and shows as Arial when applied to Outlook 2003 clients, but when opened with Outlook 2007 the module is using Times new roman. I have checked all the Outlook settings and made sure that Arial is the chosen font for replies and forwards as well as new mail?
In Outlook 2007 the font for new mail etc is indeed Arial as is the rest of the deployed signature. It just seems to affect the campaign module only??

Any ideas as to why?

Thanks in advance

Jesper Frier · Posted: Thu Aug 28, 2008 3:11 pm Post subject:

Please post your campaign HTML (from code view).

Question

Are your Outlook 2007 clients using Vista OS by any chance?
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

robert.connor · Just can't stay away Joined: 13 Feb 2008 Posts: 39

Hi Jesper,

Yes the clients are using vista Ultimate, some of which are the 64bit version which I have also. I have a virtual pc running XP and the scampaign looks fine, so it may be the Vista causing problems.

In the meantime here is my campaign HTML




 



<A href="http://www.dmawards.co.uk/">

DRS nominated for 2008 DM Awards – vote today

</A><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>




DocXP - Recognition/Data Capture Product of the Year

 

| PS960 - High Volume Scanner Product of the Year | <o:p></o:p>




PS960 - Hardware Product of the Year | Product of the Year | Company of the Year –




<A href="http://www.dmawards.co.uk/">

vote now

</A>





<o:p></o:p>








 



<o:p>P Please consider the environment before printing this email</o:p>

<o:p></o:p>

 

The Campaign was sent to me from our marketing department in Arial text and copied over to the cockpit.

Many thanks

Many thanks

Jesper Frier · Posted: Fri Aug 29, 2008 9:29 am Post subject:

What can I say ... Surprised

The code you got from marketing, is created in MS Word and will only render correct on Outlook email clients with the same Word editor version.

Idea

Kindly ask your marketing department to use this online editor when creating campaign HTML. The code you receive from this editor will render correct on all email clients and you can simply paste the code to your campaign code view.

Question

Please copy/paste this HTML (W3C valid) in campaign code view and let me hear if rendering on Outlook 2007/Vista is now OK: (Notice the difference in size as all unnecessary Word codes are ripped)

robert.connor · Just can't stay away Joined: 13 Feb 2008 Posts: 39

Hi Jesper

Can you please advise on the correct way to change / createt a campaign. At present when I highlight and edit existing campaign source it will not let me change any of the code. Also I have noticed that if I create a new campaign for example, with the code you sent me I am unable to see the campaign, just the code.

Very sorry to be asking you so many questions but I really want to make sure I am using the product as it should be used and appreciate all your help an support.

I will inform our marketing department about the HTML editor to use

Thanks

robert.connor · Just can't stay away Joined: 13 Feb 2008 Posts: 39

Hi Jesper

Also can you advise how to position the campaign below the signature i.e spacing etc as it either sits too close or too far away from the signature

Many thanks again

robert.connor · Just can't stay away Joined: 13 Feb 2008 Posts: 39

Just worked out how to edit the code .. Just found the toggle command. My apologies, however the code always appears on a single line which makes it difficult to edit despite putting it on to several lines it reverts back.

Many thanks

Jesper Frier · Posted: Fri Aug 29, 2008 10:50 am Post subject:

I actually copy the code to my preferred editor, make the changes and copy back.

If you have no preferred editor, you can use the online editor.
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

robert.connor · Just can't stay away Joined: 13 Feb 2008 Posts: 39

Jesper

Please can you advise on why the campaign is not spacing one line at a time but each time I press the return key it drops with a double line spacing which means the campaign is either too far away or too close to the signature.

It seems to happen on all new signatures. Am I right in thinking that you use the return key to position the completed campaign in the first place?

Thanks

Jesper Frier · Posted: Fri Aug 29, 2008 2:45 pm Post subject:

For single line spacing, click SHIFT+ENTER in Cockpit editor.
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</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

robert.connor · Just can't stay away Joined: 13 Feb 2008 Posts: 39

Thank you Jesper

That's sorted it.. Once again thank you for all your help and patience.

Robert