Manage Email Signatures centrally from your Desktop - For All Users

jareckim · Not too shy to talk Joined: 25 Feb 2008 Posts: 8

Email recipients have been advising that for some reason, emails sent from our office are taking a very long time to download/open. The only thing I could thnk that would cause this was the campaign we have attached.
However, when I attempted to view the campaign module within Cockpit, I received an error stating:-
NO CAMPAIGN TABLE CANNOT OPEN DATABASE". IT MAY NOT BE A DATABASE THAT YOUR APPILCATION RECOGNISES, OR THE FILE MAY BE CORRUPT. (-2147467259).

The settings database is configured correctly, and is recognised when i hit 'test'.
I have reinstalled the cockpit software, but to no avail.

UPDATE
Have now reinstalled and entered new version 5 licence keys, but keep getting message CANNOT OPEN DATABASE.

Jesper Frier · Posted: Thu Jun 26, 2008 12:13 pm Post subject:

You cannot re-use existing settings DB unless you upgrade from v.4.8.6 or later.

From which version did you upgrade?

Exclamation

Did you get valid license key for v.5 from your sales rep.? (Free if you paid update subscription)
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</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

jareckim · Not too shy to talk Joined: 25 Feb 2008 Posts: 8

Yes. New licence key was supplied by the UK office.

jareckim · Not too shy to talk Joined: 25 Feb 2008 Posts: 8

I have now reinstalled again, and I cannot even licence the program. Message appears as soon as I select SAVE KEY.

Jesper Frier · Posted: Thu Jun 26, 2008 12:38 pm Post subject:

You have to answer my question or I cannot help you ... Surprised

From which version did you upgrade?
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</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

jareckim · Not too shy to talk Joined: 25 Feb 2008 Posts: 8

I do not know. We joined you about 3 months ago, so I would guess whichever version you had made available for download then???
I have not attempted to reinstall/upgrade since!!

Jesper Frier · Posted: Thu Jun 26, 2008 1:06 pm Post subject:

Please try and connect to your standard settings DB in your local install folder.

File -> Settings Database, then browse to C:\program files\office addon\eMailSignature\settings.mdb.

If default settings DB works without errors, your settings DB is corrupt.
If also the default DB show errors, then your Cockpit installation is corrupt.

Is the default settings DB OK?
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</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

jareckim · Not too shy to talk Joined: 25 Feb 2008 Posts: 8

I have reinstalled Cockpit & created a brand new settings.mdb of which can be seen successfully, but still receive the error.
Any other ideas?

Jesper Frier · Posted: Thu Jun 26, 2008 1:37 pm Post subject:

Please ZIP both the default settings DB and your settings DB and forward both to jf(at)officeaddon.com.
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</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

Jesper Frier · Posted: Thu Jun 26, 2008 2:36 pm Post subject:

Received both settings DB's and connected my Cockpit to both without getting any errors.

I have browsed campaigns in both DB's without getting errors.
Your shared settings DB has no campaigns active as you target campaigns to groups, but you have no AD groups imported.

What do you do to create the error?

Idea

Please install Cockpit on PC and not on Server.
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</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

jareckim · Not too shy to talk Joined: 25 Feb 2008 Posts: 8

Cockpit is installed on my office PC. I access the new installation, and then choose to deploy a signature to individual users. For the time being this is just one of the default signatures for testing purposes. I choose the signature, highlight my own name, and then choose save. There is inititally a saved message, but then I receive a cannot open database error.
This is extremely annoying & frustrating as there have been no changes to any signatures and the cockpit has not even been accessed for the passed 2 months.

jareckim · Not too shy to talk Joined: 25 Feb 2008 Posts: 8

In additio0n, the reason you do not see any campaigns/AD info is because they are the brand new settings.mdb files that were created after reinstallation, yet I still receive the error with these.

Jesper Frier · Posted: Thu Jun 26, 2008 3:03 pm Post subject:

jareckim · Not too shy to talk Joined: 25 Feb 2008 Posts: 8

I think I will speak to the UK office today as I feel this is getting me nowhere.
Thanks Anyway