Manage Email Signatures Centrally - For All Users

Dave Culley

Hi,

I have a client running esig V5 perfectly on her XP and Outlook 2003 users through SQL2000

When she runs the srcipt for Vista users with Outlook 2007, she gets the following error- Status: File not found There are probably strange characters in the signature name. Please avoid '/'s or any other illegal characters in the signature name

The client gets this error with the signature she has created (which has no special characters) and when only deploying one of the demonstration signatures from the cockpit.

Any ideas why this would happen in Vista/Outlook 2007?

Thanks

Jesper Frier · Posted: Thu Sep 18, 2008 9:41 am Post subject:

Right click on EXE-file and select Run As. On Vista it not sufficient to be logged on as administrator.

This is standard Vista security blocking. Just spoke with a guy who upgraded to Vista to SP1, and then things went back to 'normal' XP ... Wink

.

Next release will be more Vista compatible.
_________________
</Jesper> | Test Email Signature | Showcase |

Daxa.Kendrick · Posted: Mon Sep 22, 2008 1:11 pm Post subject:

Hi Jesper,

I have tried creating a signature from scratch as well as using the Demo signatures and been through tests with Dave Culley and both he and I cannot find a fix

Summary

There is no need to change default Vista permissions on clients. The 'run as' on Vista is ONLY necessary when installing Cockpit for admins. Using don't need the Cockpit. It confuses me to see that IT.VBS is located on your local drive, as it won't work for other users. [color=darkred][[color=darkred][color=red][b]I did this for ease as I did not want to log off and back on again][/color][/color]

Next step [/b][/color]

Email signatures can only be deployed to clients that have created one signature manually, as Outlook creates the necessary folders during during first run. If you are using a test email account, this is usually the problem. [I am not using a test email account]

Try manually and create one 'dummy' email signature - within Outlook - and logged in as daxa.kendrick? [Tried this but still did not work]

Then run your script again and post results from Diagnostics. OK in Outlook now?

Thanks Daxa
_________________
Daxa Kendrick
Senior Systems Administrator
daxa.kendrick@valtech.co.uk

Daxa.Kendrick · Posted: Mon Sep 22, 2008 1:41 pm Post subject:

Also Jesper,

I am not using Word Editor via the cockpit but the Debug code says "Word as Editor is not accepted. Default mail editor changed (Word as Editor removed)."

I have searched Outlook 2007 Help which informs me that Word 2007 is enabled by default and cannot be disabled. Could this be the root of the problem and why the signature even the basic simple reply does not work?

Would you be able to let me trail out 4.9.2 of the Office Addon as this what the Danish Office is using and they have both XP/2003 and Vista/2007 users working with EmailSignature

Thanks Daxa
_________________
Daxa Kendrick
Senior Systems Administrator
daxa.kendrick@valtech.co.uk

Jesper Frier · Posted: Mon Sep 22, 2008 2:00 pm Post subject:

We have thousands of users running Outlook 2007 on Vista, so I am troubleshooting your setup ... as no reports with your issue are posted ... Razz

Please confirm that you can manually setup a default signature in your Outlook 2007? (This signature must show when you click 'New' in Outlook)
Are you using SQL 2000 settings DB and followed this instruction?
Try and connect to the default Access settings DB (normally works without performance issues up to 200 users).
Cockpit -> File menu -> Settings Database, browse to Program Files/Office add-on/eMailSignature/. Does this settings DB work for you? (only works for you untill you copy it to a netshare)

_________________
</Jesper> | Test Email Signature | Showcase |

Daxa.Kendrick · Posted: Mon Sep 22, 2008 2:25 pm Post subject:

Please confirm that you can manually setup a default signature in your Outlook 2007? (This signature must show when you click 'New' in Outlook) - Yes I confirm I have done this and setup so that it was used for both New Mail and replies/forwards

Are you using SQL 2000 settings DB and followed this instruction? Yes

Try and connect to the default Access settings DB.
Cockpit -> File menu -> Settings Database, browse to Program Files/Office add-on/eMailSignature/. Does this settings DB work? Access DB created but does not work with Outlook 2007 also i noticed that the options for both Mail and replies/forward are now blank since running the sign.exe.

Here is debug code that got generated after I changed DB to Access

---------------- eMailSignature LOG file -------------------
- Started at 22/09/2008 15:10:31
- sign.exe version 5.0.0 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\Vtlonnas01\GeneralShare\EmailSignature\settings.mdb
22/09/2008 15:10:32 Begin finding user DN
User path: LDAP://DC=UK,DC=valtech,DC=com
22/09/2008 15:10:32 End Finddistinguishedname
User: daxa.kendrick (CN=Daxa Kendrick,OU=IT,OU=Users,OU=Valtech UK,DC=UK,DC=valtech,DC=com)
22/09/2008 15:10:33 License Key valid for version. 5
Distinguished name set to CN=Daxa Kendrick,OU=IT,OU=Users,OU=Valtech UK,DC=UK,DC=valtech,DC=com

------------------- Signatures to deploy: -------------------
Default signature: Simple Reply
Reply/forward signature: Simple Reply
Signatures to deploy: Simple Reply
Origin ID (Internal): 1

-------------------------------------------------------------
Office version 2007 detected.
1 signature to deploy.

-> Signature Simple Reply in htm format (22/09/2008 15:10:33)
Number of parameters in signature: 2
Data will be read from Active Directory
Root context for daxa.kendrick: LDAP://DC=UK,DC=valtech,DC=com
Signature source:
 Best regards ((First_name)) ((Last_name)) 

Signature result:
 Best regards Daxa Kendrick 

-> Signature Simple Reply in rtf format (22/09/2008 15:10:33)
Number of parameters in signature: 2
Data will be read from Active Directory
Root context for daxa.kendrick: LDAP://DC=UK,DC=valtech,DC=com
Signature source:
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}}
{\*\generator Msftedit 5.41.21.2500;}\viewkind4\uc1\par \lang1030\f0\fs24 \fs20\par
Best regards\par
\par
\b ((First_name)) ((Last_name))\b0\par
\par
\par
\par \fs24
}

Signature result:
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}}
{\*\generator Msftedit 5.41.21.2500;}\viewkind4\uc1\par \lang1030\f0\fs24 \fs20\par
Best regards\par
\par
\b Daxa Kendrick\b0\par
\par
\par
\par \fs24
}

-> Signature Simple Reply in txt format (22/09/2008 15:10:33)
Number of parameters in signature: 2
Data will be read from Active Directory
Root context for daxa.kendrick: LDAP://DC=UK,DC=valtech,DC=com
Signature source:

Best regards

((First_name)) ((Last_name))

Signature result:

Best regards

Daxa Kendrick
------------------------------------------------------------
Word as Editor is not accepted. Default mail editor changed (Word as Editor removed).
Email format set to HTML
Stationery deleted.
Outlook 2007: Stationary Removed.
Office version 2003: Send font set to Verdana.
Outlook 2007: Send font set to Verdana.
Default Profile: Outlook
Profile 1, Outlook 2007: New Signature set to Simple Reply
Profile 2, Outlook 2007: New Signature set to Simple Reply
Outlook settings changed successfully.
The following pictures will be copied to Outlook:
C:\temp\OAO_logo.gif copied to Outlook
-------------- eMailSignature END LOG file -----------------
- Finalised at 22/09/2008 15:10:34
------------------------------------------------------------
Status: OK
_________________
Daxa Kendrick
Senior Systems Administrator
daxa.kendrick@valtech.co.uk

Jesper Frier · Posted: Mon Sep 22, 2008 2:55 pm Post subject:

Hi Daxa,

Think it's time for remote support.

Please email me (jf(at)officeaddon.com) and let me know when you have 1 hour available.

Thanks.
_________________
</Jesper> | Test Email Signature | Showcase |