Manage Email Signatures Centrally - For All Users

Craigb · Posted: Thu Jul 03, 2008 11:14 am Post subject: Failed to delete Registry Key

Hi

We have recently deployed email signature 5.0 however we are having a few users reported as failed, the errors we are getting are:

Failed to delete registry key: '-2147483647',section: 'software\ms\office\11.0\common\mailsettings',Key: 'TextFontSimple'

The signature script was run mannually at first as we were having a issue with the GPO and these issues did not appear till a week after the Group policy was sorted.

has anyone got any ideas as to waht the issue is? i have tried to check the log file for the users but they appear blank.

all users using outlook 2003.

Dave Culley · Posted: Thu Jul 03, 2008 12:50 pm Post subject:

Hi,

This is unusual, as port of setting up your GPO, have you restricted your users from being able to modify the registry? When eMailSignature runs it does store some settings in the registry and the error would seem to suggest the problem lies with accessing this.

More information can be found by running a local debug on one of the failed users, please follow the instructions here

Please post the reply for me to see

Thanks

Craigb · Posted: Fri Jul 04, 2008 8:51 am Post subject:

Hi Dave,

Here is the debug log, ive looked at our GPO's and nothing should be restricted in the registry plus i applied the degug reg settings as the user and these were applied.

Thanks

---------------- eMailSignature LOG file -------------------
- Started at 04/07/2008 09:35:46
- sign.exe version 5.0.0 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\m2-vm-dc01\eMailSignature\settings.mdb
04/07/2008 09:35:48 Begin finding user DN
User path: LDAP://DC=m2digital,DC=co,DC=uk
04/07/2008 09:35:49 End Finddistinguishedname
User: abennett (CN=Amy Bennett,OU=Manchester,OU=Office Admin,OU=Staff,DC=m2digital,DC=co,DC=uk)
04/07/2008 09:36:10 License Key valid for version. 5
Distinguished name set to CN=Amy Bennett,OU=Manchester,OU=Office Admin,OU=Staff,DC=m2digital,DC=co,DC=uk
Signatures from group 'OfficeAdmin' chosen due to group membership but it is not a priority group.

------------------- Signatures to deploy: -------------------
Default signature: M2CorpSignature
Reply/forward signature: M2CorpSignature
Signatures to deploy: M2CorpSignature
Origin ID (Internal): 2

-------------------------------------------------------------
Office version 2003 detected.
1 signature to deploy.

-> Signature M2CorpSignature in htm format (04/07/2008 09:36:12)
Number of parameters in signature: 15
Data will be read from Active Directory
Root context for abennett: LDAP://DC=m2digital,DC=co,DC=uk
Signature source:
 ((First_name)) ((Last_name)) ((Title)) M2 Digital Ltd Manchester - London - Birmingham - Glasgow Direct: ((Home_phone)) Fax: ((Fax_number)) ((E-mail)) 
<TABLE cellSpacing=0 cellPadding=0 width=630 summary=info@officeaddon.com border=0>
<TBODY>
<TR>
<TD>
<HR align=left SIZE=1>
((Company)) • ((Address)) • ((City)) • ((ZIP/Postal_Code)) • Phone ((Telephone_number)) • Fax ((Fax_number)) • <A style="TEXT-DECORATION: none" href="http://((web_page))/">((Web_page))</A>
<HR align=left SIZE=1>
</TD></TR></TBODY></TABLE>

Signature result:
 Amy Bennett SOP Administrator M2 Digital Ltd Manchester - London - Birmingham - Glasgow Direct: 0161 888 5868 Fax: 0161 877 0220 Amy.Bennett@m2digital.co.uk 
<TABLE cellSpacing=0 cellPadding=0 width=630 summary=info@officeaddon.com border=0>
<TBODY>
<TR>
<TD>
<HR align=left SIZE=1>
M2 Digital • Unit 2 - 9 Empress Business Centre •
380 Chester Road •
Old Trafford • Manchester • M16 9EA • Phone 0161 888 5868 • Fax 0161 877 0220 • <A style="TEXT-DECORATION: none" href="http://www.m2digital.co.uk/">www.m2digital.co.uk</A>
<HR align=left SIZE=1>
</TD></TR></TBODY></TABLE>

-> Signature M2CorpSignature in rtf format (04/07/2008 09:36:13)
Number of parameters in signature: 15
Data will be read from Active Directory
Root context for abennett: LDAP://DC=m2digital,DC=co,DC=uk
Signature source:
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}{\f1\froman\fprq2\fcharset0 Times New Roman;}{\f2\fnil\fcharset0 Arial;}}
{\colortbl ;\red0\green0\blue0;\red0\green0\blue255;}
{\*\generator Msftedit 5.41.21.2500;}\viewkind4\uc1\par \f0\fs24\par
\cf1\b\fs15 ((First_name)) ((Last_name))\par
\b0 ((Title))\f1\fs24 \par
\b\f2\fs20 M2 Digital Ltd\b0\f1\fs24\par
\par
\f0\fs15 Direct ((Home_phone)) \par
Mobile ((Mobile_number))\par
Fax ((Fax_number)) \par
((E-mail))\par
\par
\par
\par ((Company)) \bullet ((Address)) \bullet ((ZIP/Postal_Code)) ((City)) \bullet Phone ((Telephone_number)) \bullet Fax ((Fax_number)) \bullet {\field{\*\fldinst{HYPERLINK "http://((web_page))/" }}{\fldrslt{((Web_page))}}}\cf0\f0\fs24
}

Dave Culley · Posted: Fri Jul 04, 2008 9:16 am Post subject:

Hmm, I cannot see anything out of the ordinary on here, however the log file does not look complete. Please could you copy this into a txt file and email it to me at dc@officeaddon.com so I can have a better look.

Could you also attach a copy of the status monitor log for the same user so I can compare.

Thanks

Bjarne Mess · Posted: Fri Jul 04, 2008 9:53 am Post subject:

Please delete your RTF format signature as this seems to be causing the problems. Then run sign.exe again. Please let us know if that helps.

Thanks.

Craigb · Posted: Fri Jul 11, 2008 11:03 am Post subject:

Hi

Thanks i deleted the RTF email and used the cockpit to regenerate one based on the HTML version and this seemed to work.

Thanks again.