Manage Email Signatures Centrally - For All Users

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

What can I say, I think I did the download bit magnificently! After that things started to fall apart....

We have an SBS network and for convenience of support and remote access, installed emailsignature onto the server, set up the shares for Sign and OWA as well as a separate share for the settings.mdb.

I believe we followed the instructions supplied and on line, but clearly missed something or have a unique configuration of Windows? We added the signature file to the signature database and registered, then attempted to run it both from the server within OWA and from a workstation using Outlook. Neither seems to work. No signature is displayed when creating an email or when receiving it. We have been using the administrator mailbox rather than a standard user.

When running sign.exe on the workstation, I get a Windows type (not DOS prompt) error. No code is shown,

http://www.postimage.org/image.php?v=aV1OxVur

I've also tried the ShowDebug registry change on the workstation, but do not see any script displayed.

Any help would be greatly appreciated. Otherwise I guess its window cleaning or a milk round...

Thanks

Phil

Jesper Frier · Posted: Wed Jan 30, 2008 1:41 pm Post subject:

Hi Phil,

Using the administrator mailbox, can cause problems as you must have a HTML signature to start with.

I would test using your own email account which you know is working.

Please post the string you execute containing Sign.exe and the parameter to setting.mdb.

Then I can assist you to get started.

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

Hi,

I've changed from administrator to a user and updated their profile with the profile containing the sign.exe and settings.mdb files.

The batch file with sign.exe. & Settings.mdb file is as follows: -
\\SERVER\Clients\Setup\setup.exe /s PHASERVE
\\SERVER\NETLOGON\sign.exe Provider=Microsoft.Jet.OLEDB.4.0;Data Source=c:\NETSIGNATURE\settings.mdb
The netsignature folder is shared.
- Is this what you asked for?

I've now changed this to use the \\server\sharename which has removed the error window I described, but there is still no signature.

Thanks

Phil

Jesper Frier · Posted: Wed Jan 30, 2008 4:18 pm Post subject:

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

Hi Jesper,

Sorry, I added on to the end of the last email that I had changed the code to include the sharename. You're code excludes the server name, but this doesn't work and generates the windows error again.

I wasn't aware there was a setup.exe. to run except to start the install program going. Did I miss this in the instructions? Could this be relevant?

Phil

Jesper Frier · Posted: Wed Jan 30, 2008 5:59 pm Post subject:

Hi Phil,

Please open Cockpit and enter Status Monitor menu and copy your log here (right click user).

If you cannot see the user you're testing, then run debug here.

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

Hi Jesper,

Log fiole pasted below. It seems to imply the user is not logged onto the domain.

---------------- eMailSignature LOG file -------------------
- Started at 30/01/2008 21:01:52
- sign.exe version 4.9.2 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\Phaserve\NETSIGNATURE\settings.mdb
User: PennyHarte (PennyHarte)
30/01/2008 21:01:54 License Key valid. Licensed version detected. No modules. License issued to TRIAL license for 10 users.

------------------- Signatures to deploy: -------------------
Default signature: Phase
Reply/forward signature: Phase
Signatures to deploy: Phase
Origin ID (Internal): 1

-------------------------------------------------------------
Office version 98 detected.
1 signature to deploy.

-> Signature Phase in htm format (30/01/2008 21:01:54)
Number of parameters in signature: 2
Data will be read from Active Directory
You are not logged into a domain (3001B)
-------------- eMailSignature END LOG file -----------------
- Finalised at 30/01/2008 21:01:54
------------------------------------------------------------
Status: You are not logged into a domain (3001B)
insert into [lgdaUsers]([init], lastrun) VALUES('PENNYHARTE', '30/01/2008 21:01:54')
Error writing to Status Monitor: -2147467259 | Operation must use an updateable query.. Internal code: WTB1

Look forward to your comments

Phil

Jesper Frier · Posted: Thu Jan 31, 2008 6:56 am Post subject: Outlook 98

I think we have a conclusion ... Confused

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

Morning Jesper,

None of the workstation are using Outlook 98 - only 2000, 2003 & 2007. This one is using Outlook 2000. I can get it re-installed if required.

We do wish to use AD as the data source.

Phil

Jesper Frier · Posted: Thu Jan 31, 2008 12:21 pm Post subject:

Hi Phil,

I do hope you are testing with a user you know have a working Outlook and is part of your AD.

1) Please re-install Outlook as some footprint is left from OL 98.

2) Assume user PennyHarte is a member of your AD. Cannot explain why user is not found in your AD.

Follow WORKAROUND here.

Please post new log ...

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

Hi Jesper,

I've re-installed Office 2K. This has not changed the response regarding Outlook 98 being detected. There is nothing in "Add remove programs" and I am not aware of ever having 98 loaded on this system.

The fix you offered for the registry has not been done yet. Could you give me some more information about what sort of key we are adding whether it needs a certain name and the type of entry I need to create for the "root"="LDAP://DC....."

Thank you

Phil Smith · Just can't stay away Joined: 29 Jan 2008 Posts: 32

Hi Jesper,

I think this is related to the Office 2000 install on that workstation. I have just tested it using Office 2003 on the server (not favourite as Exchange doesn't like it running on the same box) and it works.

I now need to get OWA to work with emailsignature...

Regards

Phil