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Help text confusing when auto-generating RTF first time

 
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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1940
Location: Stoevring, Denmark
Posted: Tue Mar 17, 2009 8:43 am    Post subject: Help text confusing when auto-generating RTF first time Reply with quote
Clicking RTF format for the first time automatically generates a default RTF (see below). However, it's confusing that the help text does not explain that you have to click 'Generate from HTML' before you can see the auto-generated RTF version.

Exclamation I did not notice that the text below actually contains the description.

This is what you see when you 1. time auto-generate RTF format:
default RTF wrote:
Dear ((First_name))


Please click Generate from HTML to generate a RTF version based on your HTML design.

Please note that RTF is only used in Reply/Forward. Please also note, that the RTF auto-generated version from the Cockpit, is only meant as a service to you, and is your starting point for designing your RTF signature. Hence you might need to do a bit of additional work on it using this designer.

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Bjarne Mess
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Joined: 01 May 2007
Posts: 735
Location: Copenhagen
Posted: Tue Mar 24, 2009 12:38 pm    Post subject: Reply with quote
We will not change this for the time being.
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