Manage Email Signatures centrally from your Desktop - For All Users

hamheat · Posted: Wed May 13, 2009 8:57 am Post subject: Issue deploying to Vista machines

Hi,

I am having an issue with four vista machines failing to get signatures deployed. I have trawled the site and don't appear to have found what is occurring.
the machine fail with:

The signature path cannot be located. You might need to reinstall the profile. See how to on www.emailsignature.eu. Path 'C:\Documents and Settings\ReleaseEngineer.MACROVISION\Application Data\Microsoft\Signatures\'.

It is the same on all 4 machines. what confuses me is why it is looking for that user as they don't exist. Each machine has it's own individual log on.

I will post the log in a separate post.

Many Thanks

Stuart

hamheat · Posted: Wed May 13, 2009 8:58 am Post subject:

---------------- eMailSignature LOG file -------------------
- Started at 13/05/2009 08:17:57
- sign.exe version 5.5.0 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\htgdc01\emailsig\settings.mdb
13/05/2009 08:17:57 Begin finding user DN
User path: LDAP://DC=heating,DC=com
13/05/2009 08:18:02 End Finddistinguishedname
User: ctones (CN=Charles Tones,OU=Engineering,OU=Hamworthy Heating,DC=heating,DC=com)
13/05/2009 08:18:07 License Key valid for version. 5
Distinguished name set to CN=Charles Tones,OU=Engineering,OU=Hamworthy Heating,DC=heating,DC=com

------------------- Signatures to deploy: -------------------
Default signature: Basic
Reply/forward signature: Basic
Signatures to deploy: Basic,defreply
Origin ID (Internal): 1

-------------------------------------------------------------
Office version 2007 detected.
There will be deployed 2 signatures.

-> Signature Basic in htm format (13/05/2009 08:18:07)
Number of parameters in signature: 7
Data will be read from Active Directory
Root context for ctones: LDAP://DC=heating,DC=com
Signature source:
((First_name)) ((Last_name)) ((Title)) T: +44((Telephone_number))  F: +44((Fax_number))  E: ((E-mail)) <A href="http://www.hamworthy-heating.com/"><IMG src="HAM.jpg" border=0></A> 
<TABLE cellSpacing=0 cellPadding=0 width=630 summary=info@officeaddon.com border=0>
<TBODY>
<TR>
<TD>
<HR align=left width=500 SIZE=1>
Hamworthy Heating Ltd • Fleets Corner • Poole • BH17 0HH • <A href="http://www.hamworthy-heating.com/">hamworthy-heating.com</A>
<HR align=left width=500 SIZE=1>
</TD></TR></TBODY></TABLE>

-> Signature result for Basic(htm):
Charles Tones Design Engineer T: +44(0) 1202 662382  F: +44(0) 1202 662544  E: Charles.Tones@hamworthy-heating.com <A href="http://www.hamworthy-heating.com/"><IMG src="HAM.jpg" border=0></A> 
<TABLE cellSpacing=0 cellPadding=0 width=630 summary=info@officeaddon.com border=0>
<TBODY>
<TR>
<TD>
<HR align=left width=500 SIZE=1>
Hamworthy Heating Ltd • Fleets Corner • Poole • BH17 0HH • <A href="http://www.hamworthy-heating.com/">hamworthy-heating.com</A>
<HR align=left width=500 SIZE=1>
</TD></TR></TBODY></TABLE>

-> Signature Basic in rtf format (13/05/2009 08:18:0 Cool

Number of parameters in signature: 7
Data will be read from Active Directory
Root context for ctones: LDAP://DC=heating,DC=com
Signature source:
{\rtf1\ansi\ansicpg1252\deff0\deflang2057{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}{\f1\froman\fprq2\fcharset0 Times New Roman;}}
{\colortbl ;\red18\green47\blue86;\red240\green125\blue0;\red0\green0\blue255;}
{\*\generator Msftedit 5.41.15.1515;}\viewkind4\uc1\par \f0\fs24\par
\par
\par
\cf1\b\fs20 ((First_name)) ((Last_name))\b0\fs15\line\cf2\fs20 ((Title))\line\cf1 T: +44((Telephone_number)) \line F: +44((Fax_number)) \line \fs15\~\cf0\line\cf1\fs20 E:\~((E-mail))\line\line Hamworthy Heating Ltd\~\bullet\~Fleets Corner\~\bullet\~Poole \bullet\~BH17 0HH\~\bullet\~{\field{\*\fldinst{HYPERLINK "http://www.hamworthy-heating.com/" }}{\fldrslt{\cf3\ul hamworthy-heating.com}}}\cf1\ulnone\f0\fs15\par
\cf0\f1\fs24\par
\par
\par
\par
\par \f0
}

-> Signature result for Basic(rtf):
{\rtf1\ansi\ansicpg1252\deff0\deflang2057{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}{\f1\froman\fprq2\fcharset0 Times New Roman;}}
{\colortbl ;\red18\green47\blue86;\red240\green125\blue0;\red0\green0\blue255;}
{\*\generator Msftedit 5.41.15.1515;}\viewkind4\uc1\par \f0\fs24\par
\par
\par
\cf1\b\fs20 Charles Tones\b0\fs15\line\cf2\fs20 Design Engineer\line\cf1 T: +44(0) 1202 662382 \line F: +44(0) 1202 662544 \line \fs15\~\cf0\line\cf1\fs20 E:\~Charles.Tones@hamworthy-heating.com\line\line Hamworthy Heating Ltd\~\bullet\~Fleets Corner\~\bullet\~Poole \bullet\~BH17 0HH\~\bullet\~{\field{\*\fldinst{HYPERLINK "http://www.hamworthy-heating.com/" }}{\fldrslt{\cf3\ul hamworthy-heating.com}}}\cf1\ulnone\f0\fs15\par
\cf0\f1\fs24\par
\par
\par
\par
\par \f0
}

-> Signature Basic in txt format (13/05/2009 08:18:0 Cool

Number of parameters in signature: 7
Data will be read from Active Directory
Root context for ctones: LDAP://DC=heating,DC=com
Signature source:
((First_name)) ((Last_name))
((Title))
T: +44((Telephone_number))
F: +44((Fax_number))

E: ((E-mail))

Hamworthy Heating Ltd • Fleets Corner • Poole • BH17 0HH • hamworthy-heating.com

-> Signature result for Basic(txt):
Charles Tones
Design Engineer
T: +44(0) 1202 662382
F: +44(0) 1202 662544

E: Charles.Tones@hamworthy-heating.com

Hamworthy Heating Ltd • Fleets Corner • Poole • BH17 0HH • hamworthy-heating.com

-> Signature defreply in htm format (13/05/2009 08:18:0 Cool

Number of parameters in signature: 3
Data will be read from Active Directory
Root context for ctones: LDAP://DC=heating,DC=com
Signature source:
((First_name)) ((Last_name)) T: ((Telephone_number)) <A href="http://www.hamworthy-heating.com"><IMG src="HAM.jpg" border=0></A> 
<TABLE cellSpacing=0 cellPadding=0 width=630 summary=info@officeaddon.com border=0>
<TBODY>
<TR>
<TD>
<HR style="WIDTH: 500px; HEIGHT: 1px" align=left SIZE=1>
Hamworthy Heating Ltd • Fleets Corner • Poole • BH17 0HH • <A href="http://www.hamworthy-heating.com/">hamworthy-heating.com</A> 
<HR style="WIDTH: 500px; HEIGHT: 1px" align=left SIZE=1>
</TD></TR></TBODY></TABLE>

-> Signature result for defreply(htm):
Charles Tones T: (0) 1202 662382 <A href="http://www.hamworthy-heating.com"><IMG src="HAM.jpg" border=0></A> 
<TABLE cellSpacing=0 cellPadding=0 width=630 summary=info@officeaddon.com border=0>
<TBODY>
<TR>
<TD>
<HR style="WIDTH: 500px; HEIGHT: 1px" align=left SIZE=1>
Hamworthy Heating Ltd • Fleets Corner • Poole • BH17 0HH • <A href="http://www.hamworthy-heating.com/">hamworthy-heating.com</A> 
<HR style="WIDTH: 500px; HEIGHT: 1px" align=left SIZE=1>
</TD></TR></TBODY></TABLE>

-> Signature defreply in rtf format (13/05/2009 08:18:0 Cool

Number of parameters in signature: 3
Data will be read from Active Directory
Root context for ctones: LDAP://DC=heating,DC=com
Signature source:
{\rtf1\ansi\ansicpg1252\deff0\deflang2057{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}{\f1\froman\fprq2\fcharset0 Times New Roman;}}
{\colortbl ;\red18\green47\blue86;\red255\green135\blue0;\red0\green0\blue255;}
{\*\generator Msftedit 5.41.15.1515;}\viewkind4\uc1\par \cf1\b\f0\fs20 ((First_name)) ((Last_name))\b0\line\cf2\line\cf1 P: ((Telephone_number))\cf0\fs24\line\cf1\fs15\line\fs20 Hamworthy Heating Ltd\~\bullet\~Fleets Corner\~\bullet Poole \bullet\~BH17 0HH\~\bullet \cf0\f1\fs24{\field{\*\fldinst{HYPERLINK "http://www.hamworthy-heating.com/" }}{\fldrslt{\cf1\ul\f0\fs20 hamworthy-heating.com}}}\cf0\ulnone\f1\fs24\par
\par \cf1\b\f0\fs20
}

-> Signature result for defreply(rtf):
{\rtf1\ansi\ansicpg1252\deff0\deflang2057{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}{\f1\froman\fprq2\fcharset0 Times New Roman;}}
{\colortbl ;\red18\green47\blue86;\red255\green135\blue0;\red0\green0\blue255;}
{\*\generator Msftedit 5.41.15.1515;}\viewkind4\uc1\par \cf1\b\f0\fs20 Charles Tones\b0\line\cf2\line\cf1 P: (0) 1202 662382\cf0\fs24\line\cf1\fs15\line\fs20 Hamworthy Heating Ltd\~\bullet\~Fleets Corner\~\bullet Poole \bullet\~BH17 0HH\~\bullet \cf0\f1\fs24{\field{\*\fldinst{HYPERLINK "http://www.hamworthy-heating.com/" }}{\fldrslt{\cf1\ul\f0\fs20 hamworthy-heating.com}}}\cf0\ulnone\f1\fs24\par
\par \cf1\b\f0\fs20
}

-> Signature defreply in txt format (13/05/2009 08:18:0 Cool

Number of parameters in signature: 3
Data will be read from Active Directory
Root context for ctones: LDAP://DC=heating,DC=com
Signature source:
((First_name)) ((Last_name))

P: ((Telephone_number))

Hamworthy Heating Ltd • Fleets Corner • Poole • BH17 0HH • hamworthy-heating.com

-> Signature result for defreply(txt):
Charles Tones

P: (0) 1202 662382

Hamworthy Heating Ltd • Fleets Corner • Poole • BH17 0HH • hamworthy-heating.com
-------------- eMailSignature END LOG file -----------------
- Finalised at 13/05/2009 08:18:08
------------------------------------------------------------
Status: The signature path cannot be located. You might need to reinstall the profile. See how to on www.emailsignature.eu. Path 'C:\Documents and Settings\ReleaseEngineer.MACROVISION\Application Data\Microsoft\Signatures\'.
-------------- eMailSignature END LOG file -----------------
- Finalised at 13/05/2009 08:18:09
------------------------------------------------------------
Status: The signature path cannot be located. You might need to reinstall the profile. See how to on www.emailsignature.eu. Path 'C:\Documents and Settings\ReleaseEngineer.MACROVISION\Application Data\Microsoft\Signatures\'.

Jesper Frier

Status: The signature path cannot be located. You might need to reinstall the profile

This indicate a problem with the outlook profile where the email signatures are stored.

Please verify that the Outlook profile is OK:

Manually create a 'dummy' email signature and check that it works i Outlook: Tools -> Options; Mail Format tab.
Now run Sign.exe again and check Diagnostics for this user.
Still not OK? Create and verify a New Outlook Profile for the user.

Make sense?
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

hamheat · Posted: Wed May 13, 2009 9:40 am Post subject:

It does. I will give it a go and let you know.

Thanks

hamheat · Posted: Wed May 13, 2009 12:28 pm Post subject:

Hi,

I have done as asked to the point of deleting existing profiles and re-creating and testing locl signatures.

Upon checking the diagnostic screen it has still failed and is thowing the same directory error. I traced the signature i created to the file path of:

c:\users\{username}\appdata\roaming\microsoft\signatures

Jesper Frier · Posted: Wed May 13, 2009 1:21 pm Post subject:

Please let me know if the profile works as entended...

Question

Does this path exist on the client?

hamheat · Posted: Wed May 13, 2009 1:28 pm Post subject:

Does this path exist on the client?
Quote:
c:\Users\user\AppData\Roaming\Microsoft\Signatures

yes it does but that is not where sign.exe is trying to put the signature when it is run, hence the error

Question

Does the folder hold the signatures your created in the Cockpit?

No none are copied across

Question

Open Outlook. Can you manually select the signatures in Outlook?

There are only the manually created ones to select.

Jesper Frier · Posted: Wed May 13, 2009 3:51 pm Post subject:

On a clean Vista install, Sign.exe will put the signatures here:

Jesper Frier

Having the same issue with another client using PowerFuse (Res Software).

Outlook is looking for signatures in: