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nieuw gebruiker komt niet voor in E-mail signature v7.5.0

 
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Zhio-Rocker
Just popping in


Joined: 14 Oct 2011
Posts: 2
Location: Ridderkerk

Posted: Mon Oct 17, 2011 11:11 am    Post subject: nieuw gebruiker komt niet voor in E-mail signature v7.5.0 Reply with quote

Er is een gebruiker aangemaakt in het AD (Windows server 2008 R2). Nu komt deze gebruiker niet voor in de lijst met individuals.

Ik heb ook geprobeert om Run sign.exe te draaien. Echter heeft dit verder geen effect gehad. Heeft een van jullie misschien een oplossing?

Als ik nu weer een andere gebruiker aanmaak komt deze wel gewoon voor in de lijst in emai signature. Het is niet de bedoeling dat ik de gebruiker opnieuw ga toevoegen in het AD.
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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1940
Location: Stoevring, Denmark

Posted: Mon Oct 17, 2011 1:43 pm    Post subject: Reply with quote

I'll reply in English as we are closing the Dutch section of the forums.
If you bought licenses through our Dutch reseller (i.e. DLA ICT, emailsignature.nl), please call them if you prefer Dutch support.

I'd be happy to help you here in English.

Users are visible in Diagnostics when they execute Sign.exe (with parameter to the database).
Please make sure that users execute Sign.exe during logon.
If they are still not visible in Diagnostics > Status Monitor, please debug user here.

Does it answer your question?
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Zhio-Rocker
Just popping in


Joined: 14 Oct 2011
Posts: 2
Location: Ridderkerk

Posted: Mon Oct 17, 2011 1:51 pm    Post subject: Reply with quote

Jesper Frier wrote:
I'll reply in English as we are closing the Dutch section of the forums.
If you bought licenses through our Dutch reseller (i.e. DLA ICT, emailsignature.nl), please call them if you prefer Dutch support.

I'd be happy to help you here in English.

Users are visible in Diagnostics when they execute Sign.exe (with parameter to the database).
Please make sure that users execute Sign.exe during logon.
If they are still not visible in Diagnostics > Status Monitor, please debug user here.

Does it answer your question?


If you are able to explain it in English I would be pleased. Some more info, on the server we have got 65 of 75 license in use. I did run the sign.exe and it's also running on logon. I will check the debug
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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1940
Location: Stoevring, Denmark

Posted: Tue Oct 18, 2011 6:25 am    Post subject: Debug why clients are not visible in Status Monitor Reply with quote

Did the debug explain why the user is not visible in Status Monitor (after running your logon script)?

For further troubleshooting, please post the part of your logon script that includes Sign.exe.
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