Managing email signatures?
Click download Free Trial
Manage Email Signatures Centrally - For All Users
extend your brand and promote your products, services, special events and news
 
Your eMailSignaturer resource    Receive answers in my inbox    Add URL in your RSS reader    Join us on Facebook     RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
LiveZilla Live Help

OU signatures not working

 
Post new topic   Reply to topic    email signatureManage Email Signatures Centrally - For All Users Forum Index -> English Support
View previous topic :: View next topic  
Author Message
ChopperDave
Just popping in


Joined: 16 Sep 2009
Posts: 3
Location: Austin TX

Posted: Tue Sep 21, 2010 5:45 pm    Post subject: OU signatures not working Reply with quote

OU signatures stopped working for some reason. When we have the box checked for "always use these rules" it just says that there are no signatures to display. I have switched to a backup settings.mdb from when it was working with no change.

Here's the log file:
Quote:
---------------- eMailSignature LOG file -------------------
- Started at 9/21/2010 12:07:01 PM
- sign.exe version 7.3.0 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\austinweb\stgsignature\settings.mdb
9/21/2010 12:07:01 PM Begin finding user DN
User path: LDAP://DC=austin,DC=local
9/21/2010 12:07:01 PM End Finddistinguishedname
User: michael (CN=Michael,OU=Studio 10,OU=Austin,DC=austin,DC=local)
9/21/2010 12:07:01 PM License Key valid for version 7.3. Standard Edition licensed. License issued to Susman Tisdale Gayle Inc for 65 users.
Distinguished name set to CN=Michael,OU=Studio 10,OU=Austin,DC=austin,DC=local
9/21/2010 12:07:01 PM OU based deployment applied. If no OU rules apply, 'Default for All' will be used.
9/21/2010 12:07:01 PM OU rule used to set signatures.
-------------- eMailSignature END LOG file -----------------
- Finalised at 9/21/2010 12:07:01 PM
------------------------------------------------------------
Status: No signatures to deploy.


The OU rule has "Studio 10" in for the "If 'OU=" field, the signatures are set for new messages and replies, and the box at the bottom is checked.

I'm not sure what changed or how to fix it. Any ideas or more information needed? We are using MS Access but it was working so I don't think that matters.
Back to top
View user's profile Send private message Visit poster's website
Bjarne Mess
Certified Professional
Certified Professional


Joined: 01 May 2007
Posts: 735
Location: Copenhagen

Posted: Tue Sep 21, 2010 11:07 pm    Post subject: Reply with quote

Nothing doesn't just "stop working" out of the blue...

I suspect your Access database to be corrupt. This happens quite often for no reason at all. Would it be possible to move everything to a SQL Express?

Not sure if this is the case, but it is quite likely. Please try to repair the database from the Cockpit. There is a button which could do the trick.

Thanks.
Back to top
View user's profile Send private message Visit poster's website
Bjarne Mess
Certified Professional
Certified Professional


Joined: 01 May 2007
Posts: 735
Location: Copenhagen

Posted: Tue Sep 28, 2010 12:53 pm    Post subject: Reply with quote

Did you manage to solve it?

Thanks.
Back to top
View user's profile Send private message Visit poster's website
ChopperDave
Just popping in


Joined: 16 Sep 2009
Posts: 3
Location: Austin TX

Posted: Tue Sep 28, 2010 2:10 pm    Post subject: Reply with quote

We did some account variable tweaks as a stopgap but its still not working. The database wasn't corrupt, or repairing it didn't fix the issue and neither did going back to an earlier version of the settings.mdb file from when it was working.
I don't think SQL is an option right now either.

Any other ideas?
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    Manage Email Signatures Centrally - For All Users Forum Index -> English Support All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Add URL in your RSS reader | About Us | Terms and conditions | © 2012 eMailSignature North America, Inc. and eMailSignature Aps.