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Manage Email Signatures Centrally - For All Users extend your brand and promote your products, services, special events and news
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yANG Shaopeng Just popping in
Joined: 19 Jun 2009 Posts: 2 Location: beijing, China
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| Posted: Fri Jun 19, 2009 5:56 am Post subject: Outlook signature cannot be sync with AD |
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I had installed the emailsignature successfully, and my Outlook could pick up the name and email address from AD as my signature, but all my other information is not included, even though I had fill all my information on the AD.
Also, when I doing the preview on Cokepit, all my information is fine on it. But only when I tried on Outlook, there is nothing more than two items for my signature. (Name and email address only)
What is the problem? I really need helps. Thank you! _________________ YANG sHAOPENG |
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Jesper Frier Certified Professional


Joined: 09 Sep 2006 Posts: 1940 Location: Stoevring, Denmark
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| Posted: Fri Jun 19, 2009 6:25 am Post subject: |
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Please check Diagnostics for errors. There is a shortcut to Diagnostics in your Cockpit (or in Help menu if you use earlier version).
In Diagnostics, right click user and select log file.
If you want me to assist, then please post your log file content here.
Thanks. _________________ </Jesper> | Test Email Signature | Showcase |  |
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yANG Shaopeng Just popping in
Joined: 19 Jun 2009 Posts: 2 Location: beijing, China
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| Posted: Fri Jun 19, 2009 8:56 am Post subject: The LOG File |
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---------------- eMailSignature LOG file -------------------
- Started at 6/17/2009 3:00:08 PM
- sign.exe version 5.5.0 has been run for this user.
------------------------------------------------------------
Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=P:\IT\UCCASignature\settings.mdb
6/17/2009 3:00:08 PM Begin finding user DN
User path: LDAP://DC=ucca,DC=com
6/17/2009 3:00:08 PM End Finddistinguishedname
User: peteryang (CN=PeterYang,CN=Users,DC=ucca,DC=com)
6/17/2009 3:00:08 PM License Key valid for version. 5
Distinguished name set to CN=PeterYang,CN=Users,DC=ucca,DC=com
Signatures from group 'Management - IT' chosen due to group membership but it is not a priority group.
------------------- Signatures to deploy: -------------------
Default signature: Business Card Demo
Reply/forward signature: Business Card Demo
Signatures to deploy: Business Card Demo
Origin ID (Internal): 2
-------------------------------------------------------------
Office version 2003 detected.
1 signature to deploy.
-> Signature Business Card Demo in htm format (6/17/2009 3:00:08 PM)
Number of parameters in signature: 9
Data will be read from Active Directory
Root context for peteryang: LDAP://DC=ucca,DC=com
Signature source:
<BR>
<TABLE style="WIDTH: 748px; HEIGHT: 156px" cellSpacing=0 cellPadding=0 width=600 border=0>
<TBODY>
<TR>
<TD>
<TABLE style="WIDTH: 1000px; HEIGHT: 199px" height=80 cellSpacing=0 cellPadding=0 width=600 align=right border=0>
<TBODY>
<TR>
<TD>
<TABLE style="BORDER-RIGHT: #b8c792 1px solid; BORDER-TOP: #b8c792 1px solid; BORDER-LEFT: #b8c792 1px solid; WIDTH: 400px; BORDER-BOTTOM: #b8c792 1px solid; HEIGHT: 100px" height="100%" cellSpacing=0 width=600>
<TBODY>
<TR bgColor=#646464>
<TD width="100%" height=1>
<TABLE cellSpacing=0 cellPadding=1 width="100%" border=0>
<TBODY>
<TR>
<TD style="PADDING-LEFT: 0px"></TD>
<TD style="PADDING-RIGHT: 0px; FONT-SIZE: 7pt; COLOR: #ffffff; Font-name: Verdana" align=left><FONT face=verdana size=2></FONT></TD></TR></TBODY></TABLE></TD>
<TD class=tiny></TD></TR>
<TR>
<TD colSpan=2>
<TABLE height="100%" cellSpacing=2 width="100%" align=right border=0>
<TBODY>
<TR style="PADDING-BOTTOM: 4px" height=1>
<TD style="PADDING-LEFT: 4px" vAlign=top><B><FONT size=3><FONT face=Verdana color=#000000 size=2>((Display_name))</FONT></B><BR></FONT><I><FONT face=Verdana color=#000000 size=1>((Title))</FONT></I></TD>
<TD style="PADDING-RIGHT: 4px" vAlign=top align=right>
<DIV><FONT face=tahoma color=#b8c792 size=2>((Company))<BR>((Address))<BR>((ZIP/Postal_Code))<BR>((City))<BR><BR>Telephone: ((Telephone_number))<BR>Mobile: ((Mobile_number))<BR>Email: ((E-mail))</DIV></FONT></TD></TR>
<TR height=1>
<TD style="PADDING-LEFT: 4px; PADDING-BOTTOM: 4px" vAlign=bottom></TD>
<TD style="PADDING-RIGHT: 4px; PADDING-BOTTOM: 4px" vAlign=bottom align=right></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE>
-> Signature result for Business Card Demo(htm):
<BR>
<TABLE style="WIDTH: 748px; HEIGHT: 156px" cellSpacing=0 cellPadding=0 width=600 border=0>
<TBODY>
<TR>
<TD>
<TABLE style="WIDTH: 1000px; HEIGHT: 199px" height=80 cellSpacing=0 cellPadding=0 width=600 align=right border=0>
<TBODY>
<TR>
<TD>
<TABLE style="BORDER-RIGHT: #b8c792 1px solid; BORDER-TOP: #b8c792 1px solid; BORDER-LEFT: #b8c792 1px solid; WIDTH: 400px; BORDER-BOTTOM: #b8c792 1px solid; HEIGHT: 100px" height="100%" cellSpacing=0 width=600>
<TBODY>
<TR bgColor=#646464>
<TD width="100%" height=1>
<TABLE cellSpacing=0 cellPadding=1 width="100%" border=0>
<TBODY>
<TR>
<TD style="PADDING-LEFT: 0px"></TD>
<TD style="PADDING-RIGHT: 0px; FONT-SIZE: 7pt; COLOR: #ffffff; Font-name: Verdana" align=left><FONT face=verdana size=2></FONT></TD></TR></TBODY></TABLE></TD>
<TD class=tiny></TD></TR>
<TR>
<TD colSpan=2>
<TABLE height="100%" cellSpacing=2 width="100%" align=right border=0>
<TBODY>
<TR style="PADDING-BOTTOM: 4px" height=1>
<TD style="PADDING-LEFT: 4px" vAlign=top><B><FONT size=3><FONT face=Verdana color=#000000 size=2>PeterYang</FONT></B><BR></FONT><I><FONT face=Verdana color=#000000 size=1></FONT></I></TD>
<TD style="PADDING-RIGHT: 4px" vAlign=top align=right>
<DIV><FONT face=tahoma color=#b8c792 size=2><BR><BR><BR><BR><BR>Telephone: <BR>Mobile: <BR>Email: Peter.Yang@ucca.org.cn</DIV></FONT></TD></TR>
<TR height=1>
<TD style="PADDING-LEFT: 4px; PADDING-BOTTOM: 4px" vAlign=bottom></TD>
<TD style="PADDING-RIGHT: 4px; PADDING-BOTTOM: 4px" vAlign=bottom align=right></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE><!--eMS5.5.0.D17M.6Y.2009-->
-> Signature Business Card Demo in rtf format (6/17/2009 3:00:09 PM)
Number of parameters in signature: 6
Data will be read from Active Directory
Root context for peteryang: LDAP://DC=ucca,DC=com
Signature source:
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Verdana;}}
{\*\generator Msftedit 5.41.21.2500;}\viewkind4\uc1\par \f0\fs24\par
\fs20 ((Company))\par
\par
\b ((First_name))\b0\par
\i\fs16 ((Title))\i0\fs20\par
\par
\fs18 Telephone: ((Telephone_number))\par
Mobile: ((Mobile_number))\par
\par
\par Email: ((E-mail))\fs24
}
-> Signature result for Business Card Demo(rtf):
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Verdana;}}
{\*\generator Msftedit 5.41.21.2500;}\viewkind4\uc1\par \f0\fs24\par
\fs20 \par
\par
\b Yang\b0\par
\i\fs16 \i0\fs20\par
\par
\fs18 Telephone: \par
Mobile: \par
\par
\par Email: Peter.Yang@ucca.org.cn\fs24
}
-> Signature Business Card Demo in txt format (6/17/2009 3:00:15 PM)
Number of parameters in signature: 9
Data will be read from Active Directory
Root context for peteryang: LDAP://DC=ucca,DC=com
Signature source:
((Display_name))
((Title))((Company))
((Address))
((ZIP/Postal_Code))
((City))
Telephone: ((Telephone_number))
Mobile: ((Mobile_number))
Email: ((E-mail))
-> Signature result for Business Card Demo(txt):
PeterYang
Telephone:
Mobile:
Email: Peter.Yang@ucca.org.cn
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Silent deployment caused the default editor not to be changed
Outlook settings are not changed.
No images found in the database to embed in Outlook.
-------------- eMailSignature END LOG file -----------------
- Finalised at 6/17/2009 3:00:16 PM
------------------------------------------------------------
Status: OK
vCard Manager is not licensed.
-------------- eMailSignature END LOG file -----------------
- Finalised at 6/17/2009 3:00:16 PM
------------------------------------------------------------
Status: OK _________________ YANG sHAOPENG |
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Jesper Frier Certified Professional


Joined: 09 Sep 2006 Posts: 1940 Location: Stoevring, Denmark
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| Posted: Fri Jun 19, 2009 10:21 am Post subject: Silent Deployment |
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You are using Silent deployment in General Outlook Settings. Untick if you want settings set on Outlook clients.
Silent Deployment is great to TEST deployment before going live. But when you want to see things happen in Outlook, you must untick ...
| Log file wrote: | | Silent deployment caused the default editor not to be changed |
Another thing. I noticed that you have your Settings DB on the IT share.
Make sure that all users have Read/Write permission to this share. Or move the settings DB to another net share.
| Log file wrote: | | P:\IT\UCCASignature\settings.mdb |
Using UNC path is more reliable than mapped drive.
OK now? _________________ </Jesper> | Test Email Signature | Showcase |  |
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