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benjovy
Just popping in


Joined: 20 Dec 2007
Posts: 1

Posted: Thu Dec 20, 2007 12:28 am    Post subject: problems with signature Reply with quote

Hi I'm having issues with the html/rtf autosignature. Its cooming up with all sorts of errors. It does have an image inserted into the signature also...here is the html code & the error is below....My customer is evaluting eMailSignatures in a production environment & it just not working...Pls help!!!

-----------------
<FONT color=#122f56><BR><BR><FONT size=2><FONT face=Arial><B><FONT color=#000000>((First_name)) ((Last_name))</FONT></B><BR></FONT></FONT></FONT><FONT color=#d1a655><FONT size=2><FONT face=Arial><FONT style="BACKGROUND-COLOR: #000000" color=#d1a655>((Title))<FONT color=#000000><FONT size=2><FONT face=Arial></FONT><BR></FONT></FONT></FONT></FONT></FONT></FONT><BR><IMG src="file://melms04/shadow/moores_email_logo.jpg"><BR><BR><FONT color=#122f56 size=2><!-- Dynamic fields STARTS HERE - When source is empty, nothing is displayed --><FONT face=Arial color=#000000>((Address)), ((City)), ((ZIP/Postal_Code))<BR>Direct Dial:&nbsp;((<FONT color=#000000>Telephone</FONT>_number)) <BR>Fax: ((Fax_number))<BR>Email:&nbsp;<!-- Dynamic fields STOPS HERE -->((E-mail))<BR></FONT><A style="TEXT-DECORATION: none" href="http://((web_page))/"><FONT face=Arial color=#000000>((Web_page))</FONT></A><BR><BR><STRONG><FONT face=Arial color=#000000 size=1>Disclaimer&nbsp;-&nbsp;7/09/2007 <BR><BR></FONT></STRONG><FONT color=#000000><FONT face=Arial><FONT color=#000000 size=1>Please consider&nbsp;the environment before printing this email.</FONT> <BR><BR></FONT></FONT><SPAN lang=EN-US style="FONT-SIZE: 8pt; mso-ansi-language: EN-US; mso-bidi-font-family: Arial"><FONT color=black><FONT size=1><FONT face=Arial>The contents of this e-mail and its attachments: <BR>&gt;&gt;&nbsp; are confidential and privileged.&nbsp; Any unauthorised use of the contents is expressly prohibited.&nbsp; If you receive this e-mail in error, please notify us immediately and delete the e-mail. <BR>&gt;&gt;&nbsp; may become scrambled, truncated or altered in transmission.&nbsp; Please check attachments for viruses and defects before opening or using them and notify us of any anomalies. <BR>&gt;&gt;&nbsp; are subject to copyright.&nbsp; No part of them may be reproduced, adapted or transmitted without the written permission of the copyright owner. <BR>Moores Legal collects personal information to provide and market our services.&nbsp; For more information on our privacy policy see </FONT><A title=webaddress href="http://www.mooreslegal.com.au/"><FONT face=Arial>www.mooreslegal.com.au </FONT></A></FONT></FONT><FONT face=Arial color=black size=1>. </FONT></SPAN><BR></FONT>


---------------------------
---------------- eMailSignature LOG file -------------------
- Started at 18/12/2007 8:13:29 AM
- sign.exe version 4.9.2 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\melms04\Shadow\settings.mdb
18/12/2007 8:13:31 AM Begin finding user DN
User path: LDAP://DC=mooreslegal,DC=net
18/12/2007 8:13:37 AM End Finddistinguishedname
User: michelea (CN=Michele Allen,OU=Exchange Signature,OU=GPOTest,OU=Users,OU=Box Hill,DC=mooreslegal,DC=net)
18/12/2007 8:14:06 AM License Key valid. Licensed version detected. No modules. License issued to TRIAL license for 10 users.
Distinguished name set to CN=Michele Allen,OU=Exchange Signature,OU=GPOTest,OU=Users,OU=Box Hill,DC=mooreslegal,DC=net

------------------- Signatures to deploy: -------------------
Default signature: Mooreslegal
Reply/forward signature: NONE
Signatures to deploy: Mooreslegal
Origin ID (Internal): 1

-------------------------------------------------------------
Office version 2003 detected.
1 signature to deploy.

-> Signature Mooreslegal in htm format (18/12/2007 8:14:06 AM)
Number of parameters in signature: 11
Data will be read from Active Directory
Root context for michelea: LDAP://DC=mooreslegal,DC=net
There are some missing field mappings wrong in Mooreslegal.
-------------- eMailSignature END LOG file -----------------
- Finalised at 18/12/2007 8:14:14 AM
------------------------------------------------------------
Status: There are some missing field mappings wrong in Mooreslegal.
-------------- eMailSignature END LOG file -----------------
- Finalised at 18/12/2007 8:14:15 AM
------------------------------------------------------------
Status: There are some missing field mappings wrong in Mooreslegal.





Regards,


Ben
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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1940
Location: Stoevring, Denmark

Posted: Thu Dec 20, 2007 7:00 am    Post subject: There are some missing field mappings wrong Reply with quote

Please try and paste below HTML in Cockpit code view.

OK now?

Code:
<FONT color=#122f56><BR><BR><FONT size=2><FONT face=Arial><B><FONT color=#000000>((First_name)) ((Last_name))</FONT></B><BR></FONT></FONT></FONT><FONT color=#d1a655><FONT size=2><FONT face=Arial><FONT style="BACKGROUND-COLOR: #000000" color=#d1a655>((Title))<FONT color=#000000><FONT size=2><FONT face=Arial></FONT><BR></FONT></FONT></FONT></FONT></FONT></FONT><BR><IMG src="http://www.mooreslegal.com.au/images/logo.jpg"><BR><BR><FONT color=#122f56 size=2><!-- Dynamic fields STARTS HERE - When source is empty, nothing is displayed --><FONT face=Arial color=#000000>((Address)), ((City)), ((ZIP/Postal_Code))<BR>Direct Dial:&nbsp;<FONT color=#000000>((Telephone_number))</FONT><BR>Fax: ((Fax_number))<BR>Email:&nbsp;<!-- Dynamic fields STOPS HERE -->((E-mail))<BR></FONT><A style="TEXT-DECORATION: none" href="http://((Web_page))/"><FONT face=Arial color=#000000>((Web_page))</FONT></A><BR><BR><STRONG><FONT face=Arial color=#000000 size=1>Disclaimer&nbsp;-&nbsp;7/09/2007 <BR><BR></FONT></STRONG><FONT color=#000000><FONT face=Arial><FONT color=#000000 size=1>Please consider&nbsp;the environment before printing this email.</FONT> <BR><BR></FONT></FONT><SPAN lang=EN-US style="FONT-SIZE: 8pt; mso-ansi-language: EN-US; mso-bidi-font-family: Arial"><FONT color=black><FONT size=1><FONT face=Arial>The contents of this e-mail and its attachments: <BR>&gt;&gt;&nbsp; are confidential and privileged.&nbsp; Any unauthorised use of the contents is expressly prohibited.&nbsp; If you receive this e-mail in error, please notify us immediately and delete the e-mail. <BR>&gt;&gt;&nbsp; may become scrambled, truncated or altered in transmission.&nbsp; Please check attachments for viruses and defects before opening or using them and notify us of any anomalies. <BR>&gt;&gt;&nbsp; are subject to copyright.&nbsp; No part of them may be reproduced, adapted or transmitted without the written permission of the copyright owner. <BR>Moores Legal collects personal information to provide and market our services.&nbsp; For more information on our privacy policy see </FONT><A title=webaddress href="http://www.mooreslegal.com.au/"><FONT face=Arial>www.mooreslegal.com.au </FONT></A></FONT></FONT><FONT face=Arial color=black size=1>. </FONT></SPAN><BR></FONT>


Changes made are:

This code is not visible outside your network:
Code:
<IMG src="file://melms04/shadow/moores_email_logo.jpg">


Changed to this URL (Recommended instead of embedding image):
Code:
<IMG src="http://www.mooreslegal.com.au/images/logo.jpg">


This formatting is corrupting the field name and the reason for your errors:
Code:
Direct Dial:&nbsp;((<FONT color=#000000>Telephone</FONT>_number))


Changed to:
Code:
Direct Dial:&nbsp;<FONT color=#000000>((Telephone_number))</FONT>


Last edited by Jesper Frier on Thu Dec 20, 2007 7:35 am; edited 1 time in total
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Bjarne Mess
Certified Professional
Certified Professional


Joined: 01 May 2007
Posts: 735
Location: Copenhagen

Posted: Thu Dec 20, 2007 7:06 am    Post subject: Reply with quote

Hi,

First, please note that you have a filie reference to your logo file://melms04/shadow/moores_email_logo.jpg. It is not possible for anybody else that users within access to this drive to see this picture. All others will see it as a red x.

Secondly, it seems that some fields have been inserted manually. Sometimes the fields are case sensiitive, and you have Web_page and web_page in upper and lower case. This will cause problems.

Pleasde make sure that the dynamic fields are written exactly as Cockpit suggests.

I believe these simple setup misunderstandings are causing your errors.
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mooreslegal
Just popping in


Joined: 08 Jan 2008
Posts: 3
Location: Melbourne,Australia

Posted: Wed Jan 09, 2008 10:37 pm    Post subject: Reply with quote

Hi Bjarne,

This problem solved - thanks.

regards
jeff Razz
_________________
Jeff Thorne
Moores Legal
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Bjarne Mess
Certified Professional
Certified Professional


Joined: 01 May 2007
Posts: 735
Location: Copenhagen

Posted: Wed Jan 09, 2008 11:18 pm    Post subject: Reply with quote

Excellent Great
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