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Reply line missing - Outlook 2003, word as email editor

 
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dave.eagle
Just can't stay away


Joined: 02 Apr 2008
Posts: 23
Location: dave.eagle

Posted: Thu Nov 13, 2008 12:24 pm    Post subject: Reply line missing - Outlook 2003, word as email editor Reply with quote

Hi

When you reply to an email in outlook 2003 it draws a line between your message and the original, like this

Code:
          _________________________________________


When you have word as the email editor the line is replaced with

Code:
         <HRsize=2 width="100%" align=center tabindex=-1>


Anyone come across this before? We are about to deploy Outlook 2003 to over 200 users and I want to sort this issue first (We currently use Outlook XP)

Interestingly, this is not a problem with Outlook 2007.

Any help appreciated, cheers.
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Bjarne Mess
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Joined: 01 May 2007
Posts: 735
Location: Copenhagen

Posted: Thu Nov 13, 2008 4:33 pm    Post subject: Reply with quote

Try to add a <br> after the <hr> tag. It almost help every time.
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dave.eagle
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Joined: 02 Apr 2008
Posts: 23
Location: dave.eagle

Posted: Thu Nov 13, 2008 4:52 pm    Post subject: Reply with quote

Hi Bjarne

There is no <hr> tag in our signature.

Instead of the line that Outlook inserts we see the code I posted. It only occurs when Word is set as the email editor.

Below is the code for our reply signature.

<DIV><FONT face=Arial color=#808080 size=2><STRONG>((First_name)) ((Last_name))<BR>((Office)){$$NULL(Address)$$VALUE(<BR>((Address)) )$$}<BR></STRONG></FONT></DIV>
<DIV><FONT face=Arial color=#808080 size=2><BR>{$$NULL(Telephone_number)$$VALUE(<STRONG>DD</STRONG> ((Telephone_number))<BR>)$$}{$$NULL(Pager)$$VALUE(<STRONG>T</STRONG> ((Pager)) )$$} {$$NULL(Fax_number)$$VALUE(<STRONG>Ext</STRONG> ((Fax_number)) )$$}{$$NULL(Mobile_number)$$VALUE(<BR><STRONG>M</STRONG> ((Mobile_number))<BR>)$$}</FONT></DIV>
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Bjarne Mess
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Joined: 01 May 2007
Posts: 735
Location: Copenhagen

Posted: Thu Nov 13, 2008 9:03 pm    Post subject: Reply with quote

Allrighty then.. pleasde try to add a <br> at the very end after the div. If that doesn't work, please delete the div tag and add a <br> anyways.
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dave.eagle
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Joined: 02 Apr 2008
Posts: 23
Location: dave.eagle

Posted: Fri Nov 14, 2008 9:19 am    Post subject: Reply with quote

Bjarne Mess wrote:
Allrighty then.. pleasde try to add a <br> at the very end after the div. If that doesn't work, please delete the div tag and add a <br> anyways.


HI

Adding the <br> on it's own didn't work. Replacing the final <div> with <br> seems to have done the trick.

Thanks

Yes
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