Manage Email Signatures Centrally - For All Users

Phoenix · Posted: Tue Apr 01, 2008 9:51 am Post subject: RTF generation error

Dear Support,

We just recently upgraded to version 5.0.
When trying to generate a rtf signature from an existing html signature I'm getting following error messages:

For txt signatures I'm getting a similar error...

Please advise!

Kind regards,
Benjamin

Bjarne Mess · Posted: Tue Apr 01, 2008 10:53 am Post subject:

Hi Benjamin,

Can you please paste in the HTML code you are trying to convert?

Thanks,
Bjarne

Phoenix · Posted: Tue Apr 01, 2008 11:44 am Post subject:

Hi Bjarne,

The code is as follows:

Bjarne Mess · Posted: Tue Apr 01, 2008 8:25 pm Post subject:

Hi Benjamin,

This is a very rare error, but it is due to your ' in "Vienna's..." and " & Eastern Europe". Please try to delete this and you will see that it works.

Sometimes the description field also need to be filled out.

This happens rarely, but sorry that this causes you trouble now.

Better instructions will be put into the Cockpit in next revision.

Cheers,
Bjarne

Jesper Frier · Posted: Wed Apr 02, 2008 7:44 am Post subject:

The problem is related to the RTF editor and is not fixable.

RTF format is only used when replying to inbound RTF format emails.
Learn more about the different email formats here.

WORKAROUND:
Create an Reply/forward signature without these special characters.

Is this a workable solution for you?

Phoenix · Posted: Wed Apr 02, 2008 2:15 pm Post subject:

Hi Bjarne,
Hi Jesper,

thanks for the info and hints! It is more of a compatibility issue, to have all formats available. I'll get by without rtf and will fix the txt.

Cheers,
Benjamin

Bjarne Mess · Posted: Thu Apr 03, 2008 12:52 pm Post subject:

Please just delete the ' and &, generate the rtf version and put them back on again. This will work for you.