| View previous topic :: View next topic |
| Author |
Message |
IainLennox
Not too shy to talk
Joined: 08 Jan 2009
Posts: 7
Location: Aberdeen, Scotland
|
| Posted: Thu Jan 08, 2009 5:05 pm Post subject: Some users not getting esignature within Outlook |
 |
|
Some users (non-administrator) do not get the e-signatures within Outlook.
This is despite having been added to the relevant security group which gives access to relevant e-signature.
Another set of users (again non-admin) do get the e-signatures but cannot view the jpg associated with our co. logo - instead an empty box with red X is displayed.
Administrator - level users get full signatures fully visible.
Please advise solution
_________________
Iain Lennox
Head of Information Management
Cornerstone, Aberdeen, Scotland |
|
| Back to top |
|
 |
Jesper Frier
Certified Professional
Joined: 09 Sep 2006
Posts: 1940
Location: Stoevring, Denmark
|
| Posted: Thu Jan 08, 2009 7:07 pm Post subject: |
|
|
| IainLennox wrote: | Some users (non-administrator) do not get the e-signatures within Outlook.
This is despite having been added to the relevant security group which gives access to relevant e-signature. |
 Are you using nested Security Groups?
Learn why you should use distribution groups.
| IainLennox wrote: | Another set of users (again non-admin) do get the e-signatures but cannot view the jpg associated with our co. logo - instead an empty box with red X is displayed.
Administrator - level users get full signatures fully visible. |
Why does red X show up instead of my image?
Are you using embedded images?
Are you allowing Word as editor?
Are you using images in reply signatures?
_________________
</Jesper> | Test Email Signature | Showcase |  |
|
| Back to top |
|
|
IainLennox
Not too shy to talk
Joined: 08 Jan 2009
Posts: 7
Location: Aberdeen, Scotland
|
| Posted: Fri Jan 09, 2009 1:16 pm Post subject: |
|
|
The group whose membership is intended to get the esignature was a Security Group (no nesting though ) - I have changed it to a Distribution Group and will re-test.
The issue with logo non-appearance has now been resolved by pointing the logo image to an image-file on our website rather than a file on an an internal shared folder. (This resolves any future issue for outside (Non-Cornerstone) recipients too).
| Quote: | | Are you allowing Word as editor? |
We DO use Word as editor - are you saying this is incompatible with eSignature ?
If so we shall have to cancel our use of your software.
| Quote: | | Are you using images in reply signatures? |
No
_________________
Iain Lennox
Head of Information Management
Cornerstone, Aberdeen, Scotland |
|
| Back to top |
|
|
Jesper Frier
Certified Professional
Joined: 09 Sep 2006
Posts: 1940
Location: Stoevring, Denmark
|
| Posted: Sun Jan 11, 2009 9:40 am Post subject: Word as Editor |
|
|
| IainLennox wrote: | | We DO use Word as editor - are you saying this is incompatible with eSignature ? |
eMailSignature do support Word as Editor. I only try to advise you on the downsides when you rely on Microsoft Word to render your HTML and not Internet Explorer. This behavior is by Microsoft design and is beyond our control.
Most of our clients uses Word as Editor so users will get spell checking as they write. What they normally do not test, is how their email signature design renders when read by a user not having Microsoft Word installed (please learn pros and cons in below FAQ).
 Makes sense ?
FAQ: What are the pros and cons using Word as email editor?
_________________
</Jesper> | Test Email Signature | Showcase | |
|
| Back to top |
|
|
|
Register
Profile
Log in to check your private messages
Log in
Manage Email Signatures Centrally - For All Users Forum Index
-> English Support
|
About Us |
Terms and conditions |
© 2012 eMailSignature North America, Inc. and eMailSignature Aps.