Manage Email Signatures centrally from your Desktop - For All Users

Jesper Frier

MS SQL settings DB

Client uses eMailSignature_Standard user from Cockpit.
Licenses are exceeded, but cannot release licenses or delete manually.

Resolution
Change user from eMailSignature_Standarduser til eMailSignature_Superuser.

Error message when user with limited permissions are used to ease troubleshooting.
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</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

Bjarne Mess · Posted: Wed Apr 14, 2010 8:32 am Post subject:

By design, a standard user is not allowed to free up licenses. This behaviour is as expected.

Only super users can release licenses.

Bjarne Mess · Posted: Wed May 12, 2010 10:20 am Post subject:

If you are logged on as a standard user you cannot free up licenses and an error message is showed.

Jesper Frier · Posted: Wed May 12, 2010 10:52 am Post subject:

Maybe my post was unclear ... the problem is that there is no error message when standard user is used - nothing ... then support starts ... and this takes for ever to troubleshoot ...
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</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

Bjarne Mess · Posted: Tue Jul 13, 2010 4:39 pm Post subject:

If a standard user is opening the Cockpit, the license release button is grayed out and it is not possible to release licenses. A tip text is describing what to do next.