Manage Email Signatures Centrally - For All Users

PhilCollins · Quite a regular Joined: 26 Sep 2007 Posts: 11

Hi..
We have just deployed the email signature, but when I go to view the Status monitor in the cockpit, the program disappears on the screen and in Task manager it says the program has stopped responding ??
Can you help, have version 5.

Thanks
Phil.

Bjarne Mess · Posted: Fri Apr 18, 2008 10:03 am Post subject:

When exactly does that happen? When you click from the menu in Cockpit and then it disappears?

PhilCollins · Quite a regular Joined: 26 Sep 2007 Posts: 11

Yeah.. As soon as I click the Status Monitor from the menu, the screen disappears. I am keen to be able to view it as we have some users that I would like to delete from the software before we use up too many licences.
Hope you can help.
Thank you for your quick repsonse

Jesper Frier · Posted: Sun Apr 20, 2008 7:05 am Post subject:

I assume you are still on version 4. I will suggest to reinstall the software - and then use version 5.

Please follow this guide line.

OK after reinstall?
_________________
</Jesper> | Test Email Signature | Showcase |

kevinweiland · Posted: Mon Apr 21, 2008 1:27 pm Post subject:

i have version 5 and its doing the same thing to me..soon as i click the status monitor the program closes...

PhilCollins · Quite a regular Joined: 26 Sep 2007 Posts: 11

I am currently using version 5 and uninstalled version 4 before I upgraded and still had the problem. Not sure if it was related, but I also had an issue with opening my database which has now been resolved by opening it in Access 2007. I also tried deleting my shortcut to the cockpit as suggested and used the one from the start menu.

When I opened the cockpit after these changes, I have now been able to view the status monitor !! As a result, I am not too sure what actually was causing this issue. Possibly the database? possibly the shortcut to my cockpit? Would be nice to know ?
Thanks for your assistance..
Phil.

Jesper Frier · Posted: Mon Apr 21, 2008 2:41 pm Post subject: Status Monitor Issue!

Let's find out ... Confused

Any of you installed on a server?
Installed on PC with Vista OS?
Using default Access settings DB?
Upgraded from previous version?
Stopped working?
Same problem when connecting to settings DB from another Cockpit?

Cannot recreate issue with these answers:

NO
NO - Win XP
YES
YES
NO
NO

kevinweiland · Posted: Mon Apr 21, 2008 3:27 pm Post subject:

Any of you installed on a server? NO

Installed on PC with Vista OS? NO

Using default Access settings DB? Yes

Upgraded from previous version? Yes

Stopped working? just the status

Same problem when connecting to settings DB from another Cockpit? not sure...seems like when sigs are manually deployed the database doesnt like it...

Jesper Frier · Posted: Mon Apr 21, 2008 4:36 pm Post subject:

Received the Access settings DB from Kevin and face the same problem with Cockpit shutting down when opening Status Monitor.

Conclusion
The issue is caused by a corrupt settings DB. It's not a general symtom, and could be caused by antivirus scanning the folder containing the DB.

Solution
Open and repair settings DB in Access.
Prevent antivirus to scan the folder or move to SQL settings DB.
_________________
</Jesper> | Test Email Signature | Showcase |

kevinweiland · Posted: Mon Apr 21, 2008 4:38 pm Post subject:

i was able to do a compact and repair on the database and it fixed it...

Bjarne Mess · Posted: Tue Apr 22, 2008 6:57 pm Post subject:

Me too.

We will build in a nicer error message that will compact the database automatically. That will come in the bext release.

Thanks,
Bjarne

kevinweiland · Posted: Tue Apr 22, 2008 10:27 pm Post subject:

one other tid bit to add...i have an agent that runs on all of my pc's that allows me to run scripts remotely...if i force a script or .bat file, it only takes a couple forced scripts before the database is corrupt, and then compact and repair fixes it. i dont think i would have had a problem had i not forced the scripts...i made it to 54 licenses before the database was overwritten...

Jesper Frier · Posted: Wed Apr 23, 2008 6:22 am Post subject:

Not sure that understand your setup and why your agent will 'kill' your settings DB ... Smile

Are you not executing Sign.exe from either your NETLOGON or a netshare automatically?

Example using NETLOGON and SQL settings DB:

kevinweiland · Posted: Wed Apr 23, 2008 1:05 pm Post subject:

yes i am executing it automatically as well...I do have a few users that refuse to logoff at night though...so those few i have forced the script. Its all working properly.