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The default signature is reset when TS users restart Outlook

 
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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1940
Location: Stoevring, Denmark
Posted: Fri May 01, 2009 6:33 am    Post subject: The default signature is reset when TS users restart Outlook Reply with quote
The problem is caused by Microsoft Outlook - not eMailSignature!

SYMPTOM
    You set the default signature in Cockpit and users login to a terminal server (or Citrix) session.
    When users exit and then restart their Outlook, the default signature is reset.

CAUSE
    The problem comes with the way Microsoft implemented the installation process for Outlook.
    During installation, Outlook creates a registry entry called First-Run. This registry contains a UNIQUE code.
    The problem comes from the fact that when you install Outlook on the second Terminal Server, it generates a NEW, UNIQUE code. When a user launches Outlook for the first time, that First-Run key gets copied into their profile and follows them around. Unfortunately, when the user next launches Outlook, if they hit a server with a different First-Run key, Outlook makes the assumption they are a new user, and will wipe out certain profile information, including the signature info. The signature itself probably isn't gone, just the information that tells Outlook to actually use it.

RESOLUTION
    Log on to one of your Terminal Servers (doesn't matter which one), and locate the key:
    Code:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0 (12.0)\Outlook\Setup and the value First-Run.

    Export that key, then edit the resulting REG file so only the First-Run value remains (you don't need the rest).
    Now, take that key and import it on every other Terminal Server that hosts Outlook.
    The net result is every server will have the same First-Run key and your users signatures won't get reset any more.

Question Learn more in this Microsoft Knowledge Base article
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