Manage Email Signatures Centrally - For All Users

Dave Culley

I have a client who is getting failures round the whole office stating that 'The Directory Property cannot be found in the Database' This only started happening this weekend and has been running for for the last 3 months without any problems. I have upgraded her to 4.8.7 but is still is happening. The only thing that has changes since it was working was possibly windows updates, and their internal IT guys setting the SMTP settings back to standard on the server.

Any Ideas?

Jesper Frier

Hi Dave,

Cannot find anything with this error message:
The Directory Property cannot be found in the Database

No hits on Google ... Confused

Bjarne Mess · Posted: Wed Sep 05, 2007 10:38 am Post subject:

Didn't this only happen for one user?
_________________
</Bjarne> | Test Email Signature | Showcase |

Dave Culley · Posted: Thu Sep 06, 2007 7:45 am Post subject:

This is now happening for all users, and I cannot see any reason for it. I have upgraded her to 4.8.7, her settings.mdb works fine in my installation, There has been no windows updates on any of the machines or the server. The ONLY thing that has happened since it worked it the IIS service being stopped and restarted.

The client performed a full server restart last night, still has not helped.

I have run out of ideas!

Bjarne Mess · Posted: Thu Sep 06, 2007 8:27 am Post subject:

Log file, plaese
_________________
</Bjarne> | Test Email Signature | Showcase |

beckyfgd · Just popping in Joined: 10 Sep 2007 Posts: 3

I have read over the forum and the error Dave entered initially is incorrect – the correct error message is ‘the directory property cannot be found in the cache’. I googled it and there were loads of responses, I have attached the link to one below.

http://www.computerperformance.co.uk/Logon/code/code_8000500D.htm

Could be worth a look?

Cheers,

Becky

Bjarne Mess · Posted: Mon Sep 10, 2007 11:12 pm Post subject:

OK. Please verify if you can preview the signatures at all.

Can you create a new signature at all where you can see info? My guess is that this is a simple typo. Please also check if you have put in wrong information in the section "Advanced technical settings" or in the special rootcontext in the data source manager.
_________________
</Bjarne> | Test Email Signature | Showcase |

beckyfgd · Just popping in Joined: 10 Sep 2007 Posts: 3

Hi apologies for not replying yesterday, I was out of the office.

Yes I can preview signatures, and create new ones so no problems there.

In terms of the 'Advanced Technical Settings' the code reads as follows:

LDAP://DC=feelgooddrinks,DC=co,DC=uk

However I don't know anything about this so have no idea if it is incorrect - we have an external IT company who manages our AD. I also don't know anything about the special rootcontext in the data source manager - could you advise a) where to find it and b) what information should be there so that I can pass it onto our IT guys?

Cheers,

Becky

Jesper Frier

Summary (Please correct if i'm wrong)
Error for all users after upgrade to 4.8.7
Can preview all signature templates in Cockpit

Please confirm
After upgrading, did you copy the new Sign.exe to NETLOGON (or where it's executed)?
Can you verify domain in 'Advanced Technical Settings'?

Please provide
Please enter Status Monitor and post log file here (right click on user).

beckyfgd · Just popping in Joined: 10 Sep 2007 Posts: 3

Hi,

To confirm all signatures can be previewed in the cockpit, however I believe the error existed prior to being upgraded to 4.8.7 - as far as I understand Dave performed the upgrade as a possible solution to the problem.

The code in the advanced technical domain is below, and yes it can be verified.

LDAP://DC=feelgooddrinks,DC=co,DC=uk

In regard to the upgrade to 4.8.7. as i mentioned Dave carried it out and yes, as far as i know he did copy the new sign.exe in to the netlogon.

My log file, with the error 'directory property can not be found in the cache' is below, however as I'm sure Dave has filled you in a couple of the users have different a status. In each case a different version of the signoff has been run. I have included these below:

---------------- eMailSignature LOG file -------------------
- Run at 18/09/2007 07:09:37
- sign.exe version 4.8.6 has been run for this user.
------------------------------------------------------------

Connection string to settings database is Provider=Microsoft.Jet.OLEDB.4.0;Data Source=S:\Email Signoff\settings.mdb
User path: LDAP://DC=feelgooddrinks,DC=co,DC=uk
User: rebekah (rebekah)
License Key valid. Previous Standard Edition detected.
Time: 18/09/2007 07:09:41
Distinguished name set to CN=Rebekah Mackay Miller,CN=Users,DC=feelgooddrinks,DC=co,DC=uk
Timw: 18/09/2007 07:09:42
----- Signatures to deploy: -----
Default signature: Feel good Sign off - standard
Reply/forward signature: Feel Good signoff - replies & forwards
Signatures to deploy: Feel good Sign off - standard,Feel Good signoff - replies & forwards
ID for choosing the signatures: 1
---------------------------------
-------------- eMailSignature END LOG file -----------------
- Finalised at 18/09/2007 07:09:42
-----------------------------------------------------------------
Status: The directory property cannot be found in the cache.

-------------- eMailSignature END LOG file -----------------
- Finalised at 18/09/2007 07:09:43
-----------------------------------------------------------------
Status: The directory property cannot be found in the cache.

---------------- eMailSignature LOG file -------------------
- Run at 03/09/2007 09:19:16
- sign.exe version 4.7.1 has been run for this user.
---------------------------------------------------------------

Connection string to settings database is Provider=Microsoft.Jet.OLEDB.4.0;Data Source=S:\Email Signoff\settings.mdb
Success locating Global Catalog.
User: Chris Wright (CN=Chris Wright,CN=Users,DC=feelgooddrinks,DC=co,DC=uk)
Validating LDAP root context changed to
Database check complete.
Distinguished name set to CN=Chris Wright,CN=Users,DC=feelgooddrinks,DC=co,DC=uk
Signatures will be read from the default list.
Signatures: Feel good Sign off - standard,Feel Good signoff - replies & forwards
Reply/forward signature: Feel Good signoff - replies & forwards
Default signature: Feel good Sign off - standard
Office version 11 detected.
There will be deployed 2 signatures.

-> Signature Template Feel good Sign off - standard in htm format.
Status: 4000: License key is invalid., 0,

---------------- eMailSignature LOG file -------------------
- Run at 14/09/2007 08:59:18
- sign.exe version 4.8.6 has been run for this user.
------------------------------------------------------------

Connection string to settings database is Provider=Microsoft.Jet.OLEDB.4.0;Data Source=S:\Email Signoff\settings.mdb
User path: LDAP://DC=feelgooddrinks,DC=co,DC=uk
User: Dave Wallwork (Dave Wallwork)
License Key valid. Previous Standard Edition detected.
Time: 14/09/2007 08:59:20
Distinguished name set to CN=Dave Wallwork,CN=Users,DC=feelgooddrinks,DC=co,DC=uk
Timw: 14/09/2007 08:59:20
----- Signatures to deploy: -----
Default signature: Feel good Sign off - standard
Reply/forward signature: Feel Good signoff - replies & forwards
Signatures to deploy: Feel good Sign off - standard,Feel Good signoff - replies & forwards
ID for choosing the signatures: 1
---------------------------------
-------------- eMailSignature END LOG file -----------------
- Finalised at 14/09/2007 08:59:20
-----------------------------------------------------------------
Status: The directory property cannot be found in the cache.

-------------- eMailSignature END LOG file -----------------
- Finalised at 14/09/2007 08:59:20
-----------------------------------------------------------------
Status: The directory property cannot be found in the cache.

Cheers,

Becky

Bjarne Mess · Posted: Tue Oct 02, 2007 2:02 pm Post subject:

This was caused by missing information in AD and is a very special case. This will not be seen again with version 4.9.0.
_________________
</Bjarne> | Test Email Signature | Showcase |