Manage Email Signatures Centrally - For All Users

John Martin

We have about 250 eMailSignature users on a variety of hardware platforms and operating system versions in our eight locations.

Today we upgraded our Citrix platforms to incorporate "Flex" profiles and darned if it didn't break eMailSignatures for 40+ of our Citrix users. Another 50+ Citrix users are working fine. Also, all those with direct Windows connections run fine.

For those 40+ users failing we get an error report to the eMailSignatures Log: "There are strange characters in the signature name". Of course, the signature doesn't contain strange characters since the same signatures are being downloaded for all the users including both those that work and those that don't.

Any ideas on a way we can get these users back online?
_________________
-- John Martin, Web Developer
McGlinchey Stafford PLLC
www.mcglinchey.com | www.cafalawblog.com

Jesper Frier

Please post log file for one user with this error.

Thanks.
_________________
</Jesper> | Test Email Signature | Showcase |

John Martin · Posted: Thu Oct 09, 2008 3:33 pm Post subject:

>> Please post log file for one user with this error

Sure:

http://www.mcglinchey.com/temp/log_failing.txt
http://www.mcglinchey.com/temp/log_working.txt

Both are from the same Citrix server. One works, one don't.
_________________
-- John Martin, Web Developer
McGlinchey Stafford PLLC
www.mcglinchey.com | www.cafalawblog.com

Jesper Frier · Posted: Thu Oct 09, 2008 5:45 pm Post subject:

Cannot explain why one is OK and the other is not.

I cannot validate my answer as you use a special data source, so you might have to try a few things before you have a solution.

You could try and update to version 5.

I noticed some HTML coding errors which must be corrected.

CAFA Staff in htm format

------- FIND --------
<area shape=rect coords=0,0,205,30 href="http://www.mcglinchey.com/"/>
------- REPLACE WITH -------------
<area shape=rect coords=0,0,205,30 href="http://www.mcglinchey.com/">
------- FIND --------
<area shape=rect coords=205,0,260,30 href="http://www.cafalawblog.com"/>
------- REPLACE WITH -------------
<area shape=rect coords=205,0,260,30 href="http://www.cafalawblog.com">
Delete RTF and TXT formats and 'Generate from HTML'.
Run sign.exe and check Log.

Tags ending with '/>' is not HTML but SHTML. The Cockpit editor will not create these tags, so you properly copied the code from another editor or web page.

McGlinchey Staff in htm format

------- FIND --------
<area alt="McGlinchey Stafford PLLC" shape=rect coords=0,0,260,30 href="http://www.mcglinchey.com"/>
------- REPLACE WITH -------------
<area alt="McGlinchey Stafford PLLC" shape=rect coords=0,0,260,30 href="http://www.mcglinchey.com">
Delete RTF and TXT formats and 'Generate from HTML'.
Run sign.exe and check Log.

Does correcting the HTML erros, and the regenerate RTF/TXT now result in OK log files?
_________________
</Jesper> | Test Email Signature | Showcase |

John Martin · Posted: Thu Oct 09, 2008 6:48 pm Post subject:

I'll upgrade and make the change to the HTML and let you know if the issue remains.

Thanks.
_________________
-- John Martin, Web Developer
McGlinchey Stafford PLLC
www.mcglinchey.com | www.cafalawblog.com

John Martin · Posted: Mon Oct 13, 2008 12:06 pm Post subject:

I've made the upgrade to 5.0.0. It's too early to tell if the errors have stopped, but so far so good.

In Cockpit, I am unable to select "Actions>>Deploy Signatures>>Rule Based Deployment" (it's grayed out). sign.exe seems to be using the rules I previously set-up, but I need to inspect them to be sure.

Is there a setting I need to do to access that area again?
_________________
-- John Martin, Web Developer
McGlinchey Stafford PLLC
www.mcglinchey.com | www.cafalawblog.com

Jesper Frier · Posted: Mon Oct 13, 2008 12:24 pm Post subject:

I will arrange that a new license key is forwarded where Rule Based Deployment i activated.
_________________
</Jesper> | Test Email Signature | Showcase |