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Generel fejlsøgning og Remote Support ...

 
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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1925
Location: Stoevring, Denmark
Posted: Fri Nov 02, 2007 6:14 am    Post subject: Generel fejlsøgning og Remote Support ... Reply with quote
Du følger denne procedure så remote support ikke bliver en erstatning for hjælp i forum:

  1. I Help -> Diagnostics, view log file, klik 'Check version' og kopier Sign.exe fra din installationsfolder hvis versioner ikke passer sammen.
  2. Kontrollér evt. fejlmeddelelse i Help -> Diagnostics, view log file.
  3. I General Outlook Settings, prøv hvor du ikke tillader Word as editor.
  4. Skift til Engelsk Cockpit sprog (Der er konstateret fejl i det danske sproglag).
  5. Dobbeltklik på dit billed for at tilføje IMG height og width tags som benyttes i Outlook 2007.
  6. Kan du preview signature uden fejl?
  7. Opret ny Outlook Profil.
  8. Reparer eller opdatér MDAC.
  9. Stadig fejl, skriv da et indlæg hvor problemet beskrives.
  10. Kontrollér om svaret hjælper
  11. Hvis ikke det hjælper, så email support(at)officeaddon.com. Så kontakter jeg dig og arangerer Remote Support.

Arrow Test din browser før jeg kontaktes da jeg ellers ikke kan overtage din skærm: Remote Support Test
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