Manage Email Signatures Centrally - For All Users

jsterry01 · Just popping in Joined: 19 Mar 2008 Posts: 2

We are having a problem with 4.9.2 where our users are no longer getting signatures. The log file status for the user says OK but no sig. This is on both Windows 2000 Pro and Windows 2003 (terminal server) with both Outlook XP & 2003. Below is a log file of a user that isn't working.

--------------- eMailSignature LOG file -------------------
- Started at 3/19/2008 3:38:53 PM
- sign.exe version 4.9.2 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=sqloledb;Data Source=ksop99devdc001;Initial Catalog=EmailSignature;User Id=XXX;Password=XXX;
3/19/2008 3:38:53 PM Begin finding user DN
User path: LDAP://DC=favoritenurses,DC=com
3/19/2008 3:38:53 PM End Finddistinguishedname
User: sspitler (CN=Scott Spitler,OU=users-and-groups,OU=travel-department,OU=fn-corporate,DC=favoritenurses,DC=com)
3/19/2008 3:38:53 PM License Key valid. Licensed version detected. Campaign and Disclaimer module. License issued to Favorite Nurses for 300 users.
Distinguished name set to CN=Scott Spitler,OU=users-and-groups,OU=travel-department,OU=fn-corporate,DC=favoritenurses,DC=com
Signatures from group 'Modified_Security_Group' chosen due to group membership but it is not a priority group.
Signatures from group 'travel-security-group' chosen due to group membership but it is not a priority group.

------------------- Signatures to deploy: -------------------
Default signature: Modified Corporate Signature
Reply/forward signature: Modified Corporate Signature
Signatures to deploy: Modified Corporate Signature
Origin ID (Internal): 2

-------------------------------------------------------------
Office version 2003 detected.
1 signature to deploy.

-> Signature Modified Corporate Signature in htm format (3/19/2008 3:38:53 PM)
Number of parameters in signature: 8

-> Signature Modified Corporate Signature in txt format (3/19/2008 3:38:53 PM)
Number of parameters in signature: 7
------------------------------------------------------------
Word as Editor is accepted. Default mail editor is left unchanged.
Stationery deleted.
Office version 2003: Stationary Removed.
Office version 2003: Send font set to Verdana.
Office version 2003: Reply font set to Verdana.
Office version 2003: Plain Text font reset.
Default Profile: %username%
Profile 1, Outlook 2003: New Signature set to Modified Corporate Signature
Outlook settings changed successfully.
No pictures found in the database to embed in Outlook.
-------------- eMailSignature END LOG file -----------------
- Finalised at 3/19/2008 3:38:53 PM
------------------------------------------------------------
Status: OK
-------------- eMailSignature END LOG file -----------------
- Finalised at 3/19/2008 3:38:53 PM
------------------------------------------------------------
Status: OK

Jesper Frier · Posted: Thu Mar 20, 2008 7:17 am Post subject: Security Group deployment

It would help me if you told me which changes were made since it stopped working ... Confused

Anyway, you are deploying to Security Groups:

jsterry01 · Just popping in Joined: 19 Mar 2008 Posts: 2

Last change was made was adding a campaign. Worked great. We noticed a couple of users not getting the updated signature so we manually assigned per user. This worked. Next time we went in to do it and noticed it wasn't working anymore. We then noticed that signatures were no longer being able to be created at all. One thing to note was my helpdesk guy that was updating the signatures for each user was using an older version of the cockpit (4.7.x).

We do not use nested security groups.

We didn't have a priority group set. I just tried setting the modified_security_group as the priority but it didn't help.

Tried setting as individual signatures but it doesn't work either.

On TS server a manually created signature in Outlook survives log off/log on. We even destroy the locally cached profile on log off.

I just re-read my original post and I failed to put in the error we get when opening Outlook after sign.exe runs. It is "The signature "Modified Corporate Signature" could not be located. This signature may have been removed." We get this error on all signatures on all users now after we run sign.exe and try to create a new mail.

Jesper Frier · Posted: Fri Mar 21, 2008 6:57 am Post subject:

No need to troubleshoot groups if you don't use them.
I wonder why you have no errors in your Status Monitor log as I would expect these issue is caused by clients not getting the signatures from the database (i.e. settings.mdb).

Please follow these steps:
1) Check that you can preview the signatures you deploy.
2) Setup same signature settings for all - and remember to select that this setting always has priority over group settings.
3) Then execute you logon script and post log here.

Next steps: (Wait until 1+2+3 is completed)
4) Create eMailSignature.bat with only the one line from your logon script. Maybe use v.5 just released where the wizard wil guide you through.
5) Forward your settings.mdb to jf (at) officeaddon.com.