Manage Email Signatures centrally from your Desktop - For All Users

jgolden

I am having an issue since upgrading to 7.

A little background first. When we were in the "middle" of the upgrade from v.5 I noticed that many users still had the signatures deployed, but the defaults were reset to none.

Now that I have upgraded, the defaults are not bieng set. I am not seeing any error in the logs.

--------------- eMailSignature LOG file -------------------
- Started at 11/9/2009 8:09:22 AM
- sign.exe version 7.0.0 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=sqloledb;Data Source=sgccapp01;Initial Catalog=eMailSignatures;User Id=Standard_User;Password=lbj5dysqc;
11/9/2009 8:09:24 AM Begin finding user DN
User path: LDAP://DC=scottgroup,DC=lan
11/9/2009 8:09:25 AM End Finddistinguishedname
User: jkjune (CN=Jennifer June,OU=Scott Group Users,DC=scottgroup,DC=lan)
11/9/2009 8:09:27 AM License Key valid for version 7.0. Standard Edition licensed. License issued to Scott Group Custom Carpet for 80 users.
Distinguished name set to CN=Jennifer June,OU=Scott Group Users,DC=scottgroup,DC=lan
Signatures from group 'GR Workstations' chosen due to group membership but it is not a priority group.

------------------- Signatures to deploy: -------------------
Default signature: Company Standard Full
Reply/forward signature: Simple Reply
Signatures to deploy: Company Standard Full,Simple Reply
Deployment ID: 2

Deployment type: Group signatures apply.
-------------------------------------------------------------
Office version 2007 detected.
There will be deployed 2 signatures.

---(signatures)

------------------------------------------------------------
Word as Editor is accepted. Default mail editor is left unchanged.
Outlook settings are not changed.
No images found in the database to embed in Outlook.
-------------- eMailSignature END LOG file -----------------
- Finalised at 11/9/2009 8:09:28 AM
------------------------------------------------------------
Status: OK
-------------- eMailSignature END LOG file -----------------
- Finalised at 11/9/2009 8:09:28 AM
------------------------------------------------------------
Status: OK

At first the users were not bieng recognized as in their groups. So I deleted the AD group and readded it. Now it seems to recognize they are in the group, but still does not change their default signatures (which is now none).

Any help would be appreciated.

Other information that might prove helpful:

All client workstations are running Windows XP (all patched) and running Office 2007. In the Set Signatures for Users page, the users show a default signature and reply/forward signature set. But it is not correct with their Outlook.

Jesper Frier · Posted: Mon Nov 09, 2009 5:05 pm Post subject:

jgolden · Posted: Mon Nov 09, 2009 5:12 pm Post subject:

jgolden and all other users. I did change the group. I see know our old one was a DL and the new one is a security group. I take it this is why it quit working?

I did have silent deployment checked. But unchecked it in trying to get this too work. Should I recheck it?

Jesper Frier · Posted: Mon Nov 09, 2009 6:09 pm Post subject:

Nested security groups are not supported.
Please change your 'GR Workstations' group to a distribution list.
Or use a security group that is not nested (part of another group).
Nested distribution lists are supported.

Now run Sign.exe ... OK?

Please untick 'Silent deployment' or nothing will be set on the Outlook clients. This setting is for pre-launch where you can validate your settings before going live - without users knowing you are testing.

Still not OK. Please post log file ...
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

jgolden · Posted: Mon Nov 09, 2009 7:30 pm Post subject: Resolved.

The Security Group was not nested, but it still did not work.

However I created a new distribution group, just for this and it appears to work now.

Word as Editor is accepted. Default mail editor is left unchanged.
Default Profile: Outlook
Profile 1, Outlook 2007: New Signature set to Company Standard Full
Profile 2, Outlook 2007: New Signature set to Company Standard Full
Profile 5, Outlook 2007: New Signature set to Company Standard Full
Outlook settings changed successfully.
No images found in the database to embed in Outlook.

So we are all set. Yes

Bjarne Mess · Posted: Mon Nov 09, 2009 10:46 pm Post subject:

Have you renamed the group inbetween? There is a function in the Cockpit where you can check groups for possible actions to take.

Thanks,
Bjarne

jgolden · Posted: Tue Nov 10, 2009 12:37 pm Post subject:

No didn't rename the group. I did run the check when it wasn't working and it reported that everything was fine.