Manage Email Signatures centrally from your Desktop - For All Users

concep · Posted: Tue Apr 20, 2010 12:23 pm Post subject: Users Losing Assigned Signatures

Setting Signatures for Individual Users:

In the past we have set signatures to individual users and ticked the overrule functionality and this works fine.

But from time to time people will lose their assigned signatures and we have no reason why? Its been happening very frequently and with random users.

Is this a know issue/bug in v5.5 or are we/users doing something incorrectly?

Thanks,
Support

Jesper Frier

Individual user settings are not reported as buggy. Maybe users are deleted from the database, or maybe they are new users which will get 'for All' settings during first logon.

The user log files will show you which settings are used each time Sign.exe is executed.

In version 5.5, you get the log file in Diagnostics shortcut, then right click the user.
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

concep · Posted: Tue Apr 20, 2010 1:50 pm Post subject:

Thanks for the swift reply.

Regarding this matter, the users in question were definitly not new or deleted / edited in the Database, new users have been setup without an issue and we have only removed a few users that no longer work for us.

I have viewed the log files for the specific users and I cannot see anything which shows the individual users losing there assigned signatures.

One other matter which is related to this issue, I think that the losses of signature coincided with users moving their 'laptops' for example taking a laptop home to work from home for the day. Does logging from the same machine (that has the software installed) but from a different network effect user settings?

Thanks,
Support

Jesper Frier · Posted: Tue Apr 20, 2010 2:41 pm Post subject:

In the log file you should see that individual user settings apply.

I'd be happy to assist with more details, if you post the user log file.

Re. taking a laptop home to work from home for the day.
As the email signatures are stored in the Outlook profile that could explain signatures randomly disappearing. I.e. if users are using another profile when outside your corporate network.

Does it make sense?
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase