Manage Email Signatures centrally from your Desktop - For All Users

ymatsegora · Quite a regular Joined: 21 Apr 2008 Posts: 10

Hello,
I have recently installed and configured v7.3. Everything works OK on Windows XP clients with Office 2007 and signatures get deployed. Now I'm testing Windows 7 with Office 2010, using the same command, and signatures gon't get copied to Signatures folder. Besides, user does not show up in the Cockpit. Here is the command and it is run manually:

start \\server\share\sign.exe Provider=sqloledb;Data Source=SQLSERVER\SQLSERVER;Initial Catalog=emailsignature7;User Id=eMailSignature_Superuser;Password=superuserpassword;

Can you help me fihd out where my problem is?

Thank you.

Jesper Frier · Posted: Wed May 19, 2010 6:04 pm Post subject: Windows 7 and Outlook 2010

Your Outlook 2010 client's profile is properly not complete.

Please make sure that at least one initial Outlook signature is created manually (e.g. a 'dummy' in image) - If no initial signatures exist, the Outlook profile does not contain the necessary folders.

In the Tips and How-To's forum, you will find ways to only run Sign.exe when a valid profile exist.

If users don't show up in Cockpit (Status Monitor), this is caused by either Sign.exe not being executed - or lack of permissions to the database.
Please double-check that they actually execute Sign.exe. Using SQL database, permissions to the database is defined in the script and should be OK.

Does it answer your questions?
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</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

ymatsegora · Quite a regular Joined: 21 Apr 2008 Posts: 10

Hi Jesper,
thanks for quick response.
Here is what I have. The above command is inserted to .bat file. If I run the BAT file from XP I get the signatures installed and user added to cockpit. If I run the same BAT file from Windows 7, I get neither.
I have created "dummy" signature in Outlook 2010 and re-run the BAT file and it didn't help. Any other thought on what I have wrong here?

ymatsegora · Quite a regular Joined: 21 Apr 2008 Posts: 10

OK, I found the problem. There was something with Windows Firewall. I turned it off and back on and was able to generate signatures. But now I have another issue. Embeded images do not show up in the signatures in Outlook 2010 and do in Outlook 2007. I have checked the "Check only this box if you have Outlook 2007 or 2010........." option in Manage Embeded. When I insert signature in a new email, there is placeholder for the image with red cross and if I send the message recipient receives signature without the image.

ymatsegora · Quite a regular Joined: 21 Apr 2008 Posts: 10

Found the issue with images. They were not accessible to the new Outlook clients. Old clients (Outlook 2007) already had them.

Jesper Frier · Posted: Thu May 20, 2010 5:18 am Post subject: Windows 7 and Outlook 2010

Appreciate your feed-back!

Seems like you are up and running now on Outlook 2010 and Windows 7 ... Great

.

Enjoy!
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

ymatsegora · Quite a regular Joined: 21 Apr 2008 Posts: 10

Yes, everything looks good now.

Thanks.

kalpa

Hi!

I'm having a user that runs an English Win7 x64 set to Norwegian locales. The Office 2010 version is the native Norwegian.

I've followed all the steps above but noticed that Sign.exe writes the signatures to the User-folder ...\AppData\Roaming\Microsoft\signatures\

But the Dummy signature I made in Outlook 2010 is written to the folder:
...\AppData\Roaming\Microsoft\Signaturer\.

A small but important difference...

Therefore the Sign.exe won't work until I find a way to modify this path for this Norwegian office version.

What I did find out is that Office 14 (2010) uses this registry key:
HKEY_USERS\S-1-5-21-3436822744-3239870805-3511372884-1345\Software\Microsoft\Office\14.0\Common\General\Signatures

The value of that key was set to "Signaturer", when I chenged this to "Signatures" the sign.exe generated signatures showed up just fine in Outlook (after restart of course).

So MAYBE it would be a good idea to let Sign.exe read that registry key to retrieve the correct folder name?

// Kalle

Jesper Frier · Last edited by Jesper Frier on Mon Jun 14, 2010 5:41 pm; edited 2 times in total

Sign.exe does indeed use the registry information to locate the correct folder path.

I works with no issues on my Danish Outlook with the same name as in your Norwegian one.

We might have a bug in the Norwegian locale - or there might be issues with your Outlook profile.

Are you ready to make a Quick Test to see whether the Outlook profile is the issue?

I have send you a private message.
Could you report back if your Outlook opens ...

\AppData\Roaming\Microsoft\signatures\

... or ....

\AppData\Roaming\Microsoft\signaturer\

Thank you for your time.
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

kalpa · Posted: Mon Jun 14, 2010 5:29 pm Post subject:

Outlook opened ...\Signatures\ but this was after that I had modifed the Registry Key mentioned above...

When I set the reg. key back to the original setting "signaturer" it opened the corresponding folder...

// Kalle

rkerkhof · Posted: Wed Jan 05, 2011 10:45 am Post subject:

Is this problem already solved?

We want to migrate to Windows 7 with Office 2010.
Office is in Dutch and uses the folder 'Handtekeningen'.
eMailSignature copied the signatures in the folder 'signatures'
We have already installed v7.3.

Please help us out.

Thanks

kalpa · Posted: Wed Jan 05, 2011 11:21 am Post subject:

Hi,
We never really found a solution to this if we installed the translatedOffice version. But when we installed the english Office + language pack it seem to work just fine.

In my opinion EmailSignature should be able to read the correct folder name from the registry key mentioned above..

// Kalle

Jesper Frier · Posted: Wed Jan 05, 2011 6:03 pm Post subject: Sign.exe for Outlook 2010

I understand your frustration ... unfortunately, our version 7.5 release is delayed Embarassed

Please use this version of sign.exe
(Included in the next release)

Does it fix your issue?
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase

mxbrandt · Posted: Thu Aug 04, 2011 12:54 pm Post subject: samme problem

Hejsa

Jeg har samme problem.

Jeg har en Exchange 2010
windows 7 med office 2010 - DANSK

hvis jeg bruger vores TS server der kun kører office 2007 virker det fint
men på office 2010 virker det ikke

Men det kan jo sagens skyldes sig det med "S"
C:\Users\mbr\AppData\Roaming\Microsoft\Signaturer
C:\Users\mbr\AppData\Roaming\Microsoft\signatures

Men skabelonen ligger begge steder og det virker ikke

andre gode ideer?

Jeg har lavet en manual skabelon først

mvh
Michael

Jesper Frier · Posted: Thu Aug 04, 2011 4:49 pm Post subject:

Du skal opgradere til eMailSignature 7.5 som understøtter Outlook 2010.

Version 7.3 blev frigivet mens Outlook 2010 stadig var i beta.

------------ English -----------------

Please upgrade to eMailSignature 7.5 which is ready for Outlook 2010.
_________________
</Jesper> | Manage Email Signatures from your Desktop | Test Email Signature in All In-boxes | Email Signature Showcase