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Signature not showing correctly on Citrix

 
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jakn
Not too shy to talk


Joined: 30 Jun 2008
Posts: 9
Location: ?rhus
Posted: Tue Jul 20, 2010 6:21 am    Post subject: Signature not showing correctly on Citrix Reply with quote
Sometimes our signature is not showing correclty on Citrix. All images are missing however I'm unable to figure out how to troubleshoot this. When the images are not appearing Outlook often Hangs/Freezes and I have to shut down the application.

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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1924
Location: Stoevring, Denmark
Posted: Fri Jul 23, 2010 3:40 pm    Post subject: Reply with quote
Please post log file.

If you use embedded images, the images must be stored on net share accessible for all users.
If you use mapped drives, switch to UNC path to eliminate mapping issues on Citrix.
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jakn
Not too shy to talk


Joined: 30 Jun 2008
Posts: 9
Location: ?rhus
Posted: Wed Aug 11, 2010 1:15 pm    Post subject: Reply with quote
Images are placed at our webserver and linked to the signature (http://signature.nrgi.dk).

Solution was to upgrade to Office 2010 and everything worked Smile
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