Manage Email Signatures centrally from your Desktop - For All Users

jasonflory

I have emailsignature 7.3.0 installed in our environment and all of our Windows 7 machines have stopped updating their signatures. All win 7 machines worked fine until a couple of weeks ago. I am guessing that this is caused by installing the lasted updates. The problem is that even after uninstalling the latest updates the signatures are still not updating.

It does not show anything in the log and when i run it from a command prompt there is no output showing errors. I look at processes and seems to not even try to run.

The last update was KB2286198

Please let me know if others having this issue and what the work around is. Globally uninstalling this update is not an option due to severe nature of this exploit.

thanks Jason

Bjarne Mess · Posted: Wed Aug 18, 2010 8:16 am Post subject:

Hi Jason,

eMailSignature doesn't just stop working unless somebody has messed around with something. I need more information.

Please check your cockpit that it is not due to simple reasons like license issue or similar.

Please send an email to support@brandedmails.com with additional information.

Thanks,
Bjarne

jasonflory · Posted: Fri Aug 20, 2010 5:51 pm Post subject:

Cockpit says that we have 156 users out of 200. Not sure what you mean by emailsignatures will not just stop working unless somebody is messing around. Periodically with nobody "messing around" our database stops working and needs to be compacted all the time. I know this is unrelated but just an example of how things do stop working working with no one "messing around"

In the original post i stated that the only change was that we ran an out of band security update and gave you the KB number in the post. Have you tried replicating this in your lab?

Please instruct me on what logs you may need or anything else. Like i said previously all windows 7 machines had been working now none will work at all. Sign.exe just exits out with no errors. Is there away to run sign in debugging mode?

thank you
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Jason

Bjarne Mess · Posted: Fri Aug 20, 2010 6:00 pm Post subject:

Yes, this KB has no influence on sign.exe, so this is not the case.

I assume you are running on Access, which is known for getting corrupt every now and then. There is nothing we can do about that exept from recommending that you move it all to SQL Server Express. Then you will not experience any disturbances or issues at all. We recommend only Access if you are 50 users or less.

You can run sign.exe in debug mode by setting the key "ShowDebug" in HKCU\Software\Office add-on\eMailSignature to "1". If is does not exist, please create it as a reg_sz. Then a debug message will show up.

There is always an explanation when somebody say "it is not working". Please post the log here.

Thanks.

jasonflory · Posted: Fri Aug 20, 2010 6:35 pm Post subject:

The path you sent is different on my machine. It is HKCU\software\emailsignature\emailsignature. The office addon key does not exist. Where should this new key exist? emailsignature or emailsignature\emailsignature?
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Jason

Bjarne Mess · Posted: Fri Aug 20, 2010 6:37 pm Post subject:

Please look further down and you will find the Office add-on key...

jasonflory · Posted: Fri Aug 20, 2010 7:00 pm Post subject:

Where does it output a log file?
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Jason

Bjarne Mess · Posted: Fri Aug 20, 2010 7:04 pm Post subject:

On the screen when you run sign.exe.