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suddenly a Sign OWA 440 error

 
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geyojo
Not too shy to talk


Joined: 14 Aug 2008
Posts: 6
Location: Den Haag / The Netherlands

Posted: Fri Jan 28, 2011 2:26 pm    Post subject: suddenly a Sign OWA 440 error Reply with quote

Hi,

Since a few days we have no OWA sign. Nothing has been changed on the servers or the OWAUSER account.

The reg settings were cleaned and reset, we even reran the caspol string. IIS server has been reset too...

Username and password of the OWAUSER were reset/checked. This user has its own mailbox and has fullcontrol on the folder were the signowa and sign.exe files are located.

Please help..... Exclamation

Gérard
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joestern
Not too shy to talk


Joined: 23 Mar 2010
Posts: 9
Location: Philadelphia, PA

Posted: Fri Jan 28, 2011 4:07 pm    Post subject: Reply with quote

SignOWA also stopped working for us. when I run signowa.exe with or without the -v option, I see no results. No error, no output at all.

I am running the beta version of 7.5.
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Bjarne Mess
Certified Professional
Certified Professional


Joined: 01 May 2007
Posts: 735
Location: Copenhagen

Posted: Tue Feb 01, 2011 10:32 pm    Post subject: Reply with quote

Thanks for reporting this in. However, it does not stop running out of the blue, so something must have happened in either case. There is no time block either Smile

Please send your own log (normal sign.exe log and signOWA) to support@brandedmails.com so we can have a look at it. There is always a (quite simple) explanation to "signOWA stops working"..

Thanks.
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joestern
Not too shy to talk


Joined: 23 Mar 2010
Posts: 9
Location: Philadelphia, PA

Posted: Wed Feb 02, 2011 2:10 pm    Post subject: Reply with quote

My apologies. It turns out the user in question had not run sign.exe in a while, and thus signowa had no new signature to propogate.

Also, I wasn't running signowa.exe under the right credentials when I was testing it, which is why no results appeared.
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geyojo
Not too shy to talk


Joined: 14 Aug 2008
Posts: 6
Location: Den Haag / The Netherlands

Posted: Thu Feb 03, 2011 8:07 am    Post subject: SignOwa Reply with quote

Bjarne Mess wrote:
Thanks for reporting this in. However, it does not stop running out of the blue, so something must have happened in either case. There is no time block either Smile

Please send your own log (normal sign.exe log and signOWA) to support@brandedmails.com so we can have a look at it. There is always a (quite simple) explanation to "signOWA stops working"..

Thanks.


Hello Bjarne,

For some reason, SignOWA.exe thinks that the OWAUSER has no rights to run it. It's strange, becouse this user has full control. We use sign.exe 7.0.0.0 and same version for signowa.exe.

Sample..
SignOWA, Version=7.0.0.0, Culture=neutral, PublicKeyToken=56390b2257d4df72
30-10-2009 10:06:32

Using the url: https://SDBMAIL01/EXCHANGE/
Setting signature for user: ADAMOL
Mailbox name: a.moller@sdbgroep.nl
Sending HTTP request to: https://SDBMAIL01/EXCHANGE/a.moller@sdbgroep.nl/
The remote server returned an error: (440) Login Timeout.
-----------------------------------

Please help us..

Thank you.
Gérard
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Bjarne Mess
Certified Professional
Certified Professional


Joined: 01 May 2007
Posts: 735
Location: Copenhagen

Posted: Fri Feb 04, 2011 7:35 am    Post subject: Reply with quote

Have you done exactly as it says in the wiki:

http://wiki.brandedmails.com/Deploying-eMailSignature-to-OWA-2010.ashx

You must not let the user be a member of any other groups or have extra privileges.

Thanks,
Bjarne
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Jakob Christensen
Certified Professional
Certified Professional


Joined: 27 Apr 2007
Posts: 60
Location: Copenhagen, Denmark

Posted: Fri Feb 04, 2011 9:19 am    Post subject: Re: SignOwa Reply with quote

Quote:

Hello Bjarne,

For some reason, SignOWA.exe thinks that the OWAUSER has no rights to run it. It's strange, becouse this user has full control. We use sign.exe 7.0.0.0 and same version for signowa.exe.

Sample..
SignOWA, Version=7.0.0.0, Culture=neutral, PublicKeyToken=56390b2257d4df72
30-10-2009 10:06:32

Using the url: https://SDBMAIL01/EXCHANGE/
Setting signature for user: ADAMOL
Mailbox name: a.moller@sdbgroep.nl
Sending HTTP request to: https://SDBMAIL01/EXCHANGE/a.moller@sdbgroep.nl/
The remote server returned an error: (440) Login Timeout.
-----------------------------------

Please help us..

Thank you.
Gérard


Hi Gérard,

The (404) Login Timeout usually means that your Exchange web site is set up to use Forms Based Authentication (FBA) but signOWA is set up to use Windows Authentication. You can verify the authentication scheme for the Exchange web site in the Exchange Management Console.

Note that for Exchange 2007 there are two different web sites which are called OWA and Exchange. SignOWA uses the Exchange web site and hence signOWA only depends on the authentication set up for the Exchange web site. This means that even though your users might be using Windows Authentication when logging into OWA, signOWA might use another authentication method.

Thanks,
Jakob.
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