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high no. of users "failed" signature+CAMPAIGN modu

 
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IainLennox
Not too shy to talk


Joined: 08 Jan 2009
Posts: 7
Location: Aberdeen, Scotland

Posted: Tue Jul 28, 2009 1:55 pm    Post subject: high no. of users "failed" signature+CAMPAIGN modu Reply with quote

we currently have more users defined than licences available.
I know I need to remove the excess users, but does this mean that until I do, EVERYONE will have no email signature ?

I would have thought that those with existing signatures would still have them (up to the limit of the no. of licences), but that doesn't seem to be the case.

ALSO
.. I want to start using the Campaign module, but although I have defined a campaign banner and (think !) I have switched it on, nothing appears at the end of my email signature.

Please advise.
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Iain Lennox
Head of Information Management
Cornerstone, Aberdeen, Scotland
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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1771
Location: Stoevring, Denmark

Posted: Tue Jul 28, 2009 3:45 pm    Post subject: Reply with quote

Hi Iain,
IainLennox wrote:
I know I need to remove the excess users, but does this mean that until I do, EVERYONE will have no email signature ?

Yes, no signatures are deployed when number of licenses are exceeded.
If you right click users, you can then delete them manually.

I suggest you schedule the Release Licenses Tool to ease administration. This tool will automatically release licenses not used for the past 30 days.

IainLennox wrote:
I want to start using the Campaign module, but although I have defined a campaign banner and (think !) I have switched it on, nothing appears at the end of my email signature.

I assume that Campaign Manager is activated in your license key.

Question What is your setting here?

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IainLennox
Not too shy to talk


Joined: 08 Jan 2009
Posts: 7
Location: Aberdeen, Scotland

Posted: Tue Jul 28, 2009 4:20 pm    Post subject: I have email you some images to assist Reply with quote

Jesper..
we already deployed the release licence tool - you worked with me on it !
It runs via scheduled task nightly.

So..you are saying that even though I have 700 licences, not one of those 700 will have email signatures because the total no. of users defined within eMailSignature is in excess of this no. !!!!
I can assure you that this will NOT encourage me to buy more licences - quite the reverse.

Of course Campaign Mgr is activated in my licence-key - o/wise I would not have been able to define a campaign in the 1st place.
Please see tha images I emailed you...

Many Thanks for your help.
..Iain
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Iain Lennox
Head of Information Management
Cornerstone, Aberdeen, Scotland
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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1771
Location: Stoevring, Denmark

Posted: Tue Jul 28, 2009 6:03 pm    Post subject: Reply with quote

IainLennox wrote:
So..you are saying that even though I have 700 licences, not one of those 700 will have email signatures because the total no. of users defined within eMailSignature is in excess of this no. !!!!
I can assure you that this will NOT encourage me to buy more licences - quite the reverse.

This is correct understood. Please let me know why your licenses are exceeded with 43 users. Is administrative accounts using licenses? Do you control which users are pulling licenses?

Got you images and I can see that your campaign is scheduled to run until 27 July.
Please change the campaign end date (today is 28 July) and make sure that your number of licenses are not exceeded before testing.
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IainLennox
Not too shy to talk


Joined: 08 Jan 2009
Posts: 7
Location: Aberdeen, Scotland

Posted: Thu Aug 06, 2009 1:24 pm    Post subject: Reply with quote

Hi Jesper..
OK .. I have ..
1. bought more licences - I no longer have the errors being generated.

2. ensured that the campaign is ON with a cut-off date of 30/9/2009

I STILL have no campaign banner.

When I preview it looks fine.

What's the way forward ?

Thanks..Iain
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Iain Lennox
Head of Information Management
Cornerstone, Aberdeen, Scotland
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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1771
Location: Stoevring, Denmark

Posted: Thu Aug 06, 2009 2:02 pm    Post subject: Reply with quote

Hi Iain,

I need to know your Global Campaign Settings (how you deploy campaigns).

Could you please post you log file?

Diagnostics, right click user and select Log file.

Thanks
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IainLennox
Not too shy to talk


Joined: 08 Jan 2009
Posts: 7
Location: Aberdeen, Scotland

Posted: Thu Aug 06, 2009 3:10 pm    Post subject: Very unhappy... Reply with quote

Jesper..
I opened the log file and discovered that there were now no signatures associated with my name. This also applies to a large number of our users too. This MAY explain why no signatures !!!

Why is it that the slightest thing wrong causes such catastrophic issues.
Why are we having such issues at all - every time I deal with this package it ends in disasters like this.
Am I now expected to waste more time switching on every user individually, when I never switched them off in the first place !!!!
Whose bright idea was it to scupper existing signatures when a customer happens to exceed licence-count ?

I have (once again) reset my signature - checked the campaign settings, re-run SIGN.EXE - STILL have no campaign banner.

Please contact me to take over my session and assist me to get this problem resolved once and for all with minimal extra disruption to our business.
Thank you

PS I note that this issue no longer appears on the forum....
Here is the log file content


---------------- eMailSignature LOG file -------------------
- Started at 06/08/2009 15:52:58
- sign.exe version 5.0.0 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\abcorn2\esign\settings.mdb
06/08/2009 15:52:58 Begin finding user DN
User path: LDAP://DC=CornerstoneCC,DC=local
06/08/2009 15:52:59 End Finddistinguishedname
User: iain.lennox (CN=Iain Lennox,OU=InfoMgmt & Technology,OU=Aberdeen Office,OU=Users,OU=Cornerstone Terminal Server,DC=CornerstoneCC,DC=local)
06/08/2009 15:52:59 License Key valid for version. 5
Distinguished name set to CN=Iain Lennox,OU=InfoMgmt & Technology,OU=Aberdeen Office,OU=Users,OU=Cornerstone Terminal Server,DC=CornerstoneCC,DC=local

------------------- Signatures to deploy: -------------------
Default signature: Cornerstone Main embedded
Reply/forward signature: Simple Reply
Signatures to deploy: Cornerstone Main embedded,Simple Reply
Origin ID (Internal): 1

-------------------------------------------------------------
Office version 2003 detected.
There will be deployed 2 signatures.

-> Signature Cornerstone Main embedded in htm format (06/08/2009 15:52:59)
Number of parameters in signature: 12
Data will be read from Active Directory
Root context for iain.lennox: LDAP://DC=CornerstoneCC,DC=local
No campaigns added
Signature source:
<FONT face=Arial><FONT size=2><FONT color=#400040><STRONG>((First_name)) ((Last_name))<BR>((Title))<BR><BR></STRONG></FONT></FONT></FONT><A href="file://ABCORN2/eSign/SmallCornertone.jpg"></A><IMG style="WIDTH: 86px; HEIGHT: 84px" height=109 src="CornerstoneCC.JPG" width=107><BR><FONT color=#122f56 size=1><!-- Dynamic fields STARTS HERE - When source is empty, nothing is displayed -->
<TABLE cellSpacing=0 cellPadding=0 width=630 summary=info@officeaddon.com border=0>
<TBODY>
<TR>
<TD><FONT face=Arial>
<HR align=left SIZE=1>
</FONT><FONT color=#122f56><FONT face=Arial size=1>((Company))<BR>((Address))<BR>((City))<BR>((ZIP/Postal_Code))<BR><BR> Switchboard: ((Telephone_number))<BR> Fax: ((Fax_number))<BR> EMail: ((E-mail))<BR> Web: <A href="http://www.cornerstone.org.uk/">www.cornerstone.org.uk</A></FONT></A></FONT><FONT face=Arial>
<HR>
</FONT>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-align: none"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT face="Arial Baltic"><FONT color=#ff0000 size=2><STRONG>Cornerstone's aim is "to enable the people we support to enjoy a valued life".<BR><BR></STRONG></FONT><FONT size=1>To make a secure online donation to Cornerstone follow this link :&nbsp;</FONT></FONT><A href="http://www.donate.cornerstone.org.uk/"><FONT face="Arial Baltic" size=1>www.donate.cornerstone.org.uk</FONT></A><BR><FONT face="Arial Baltic" size=1><BR>This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the organisation. Finally, the recipient should check this email and any attachments for the presence of viruses. The organisation accepts no liability for any damage caused by any virus transmitted by this email. If you have received this email in error please notify us immediately by telephone on 01224 256000 or by email to then please destroy the email and any copies of it. Cornerstone Community Care is a Scottish Charity No. SCO04780 whose registered office is&nbsp; 39 Huntly Street, Aberdeen.<BR><STRONG><FONT face=Arial color=#008000 size=2>Please consider the environment and <U>refrain</U> from printing this email.</FONT></STRONG><BR></FONT></o:p></P></TD></TR></TBODY></TABLE></FONT>

Signature result:
<FONT face=Arial><FONT size=2><FONT color=#400040><STRONG>Iain Lennox<BR>Head of Information Management<BR><BR></STRONG></FONT></FONT></FONT><A href="file://ABCORN2/eSign/SmallCornertone.jpg"></A><IMG style="WIDTH: 86px; HEIGHT: 84px" height=109 src="CornerstoneCC.JPG" width=107><BR><FONT color=#122f56 size=1><!-- Dynamic fields STARTS HERE - When source is empty, nothing is displayed -->
<TABLE cellSpacing=0 cellPadding=0 width=630 summary=info@officeaddon.com border=0>
<TBODY>
<TR>
<TD><FONT face=Arial>
<HR align=left SIZE=1>
</FONT><FONT color=#122f56><FONT face=Arial size=1>Cornerstone<BR>Atholl House, 86 - 88 Guild Street,

<BR>Aberdeen<BR>AB11 6LT<BR><BR> Switchboard: 01224 256000<BR> Fax: 01224 213105<BR> EMail: Iain.Lennox@cornerstone.org.uk<BR> Web: <A href="http://www.cornerstone.org.uk/">www.cornerstone.org.uk</A></FONT></A></FONT><FONT face=Arial>
<HR>
</FONT>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-align: none"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT face="Arial Baltic"><FONT color=#ff0000 size=2><STRONG>Cornerstone's aim is "to enable the people we support to enjoy a valued life".<BR><BR></STRONG></FONT><FONT size=1>To make a secure online donation to Cornerstone follow this link :&nbsp;</FONT></FONT><A href="http://www.donate.cornerstone.org.uk/"><FONT face="Arial Baltic" size=1>www.donate.cornerstone.org.uk</FONT></A><BR><FONT face="Arial Baltic" size=1><BR>This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the organisation. Finally, the recipient should check this email and any attachments for the presence of viruses. The organisation accepts no liability for any damage caused by any virus transmitted by this email. If you have received this email in error please notify us immediately by telephone on 01224 256000 or by email to then please destroy the email and any copies of it. Cornerstone Community Care is a Scottish Charity No. SCO04780 whose registered office is&nbsp; 39 Huntly Street, Aberdeen.<BR><STRONG><FONT face=Arial color=#008000 size=2>Please consider the environment and <U>refrain</U> from printing this email.</FONT></STRONG><BR></FONT></o:p></P></TD></TR></TBODY></TABLE></FONT><!--eMS5.0.0.D6M.8Y.2009-->

-> Signature Cornerstone Main embedded in txt format (06/08/2009 15:52:59)
Number of parameters in signature: 12
Data will be read from Active Directory
Root context for iain.lennox: LDAP://DC=CornerstoneCC,DC=local
Signature source:
((First_name)) ((Last_name))
((Title))

((Company))
((Address))
((City))
((ZIP/Postal_Code))


Switchboard:((Telephone_number))

Fax:((Fax_number))
EMail:((E-mail))

Cornerstone´s Aim is "to enable the people we support to enjoy a valued life".
To make a secure online donation to Cornerstone follow this link : www.donate.cornerstone.org.uk

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the organisation. Finally, the recipient should check this email and any attachments for the presence of viruses. The organisation accepts no liability for any damage caused by any virus transmitted by this email. If you have received this email in error please notify us immediately by telephone on 01224 256000 or by email to then please destroy the email and any copies of it. Cornerstone Community Care is a Scottish Charity No. SCO04780 whose registered office is 39 Huntly Street, Aberdeen

Signature result:
Iain Lennox
Head of Information Management

Cornerstone
Atholl House, 86 - 88 Guild Street,


Aberdeen
AB11 6LT


Switchboard:01224 256000

Fax:01224 213105
EMail:Iain.Lennox@cornerstone.org.uk

Cornerstone´s Aim is "to enable the people we support to enjoy a valued life".
To make a secure online donation to Cornerstone follow this link : www.donate.cornerstone.org.uk

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the organisation. Finally, the recipient should check this email and any attachments for the presence of viruses. The organisation accepts no liability for any damage caused by any virus transmitted by this email. If you have received this email in error please notify us immediately by telephone on 01224 256000 or by email to then please destroy the email and any copies of it. Cornerstone Community Care is a Scottish Charity No. SCO04780 whose registered office is 39 Huntly Street, Aberdeen

-> Signature Simple Reply in htm format (06/08/2009 15:52:59)
Number of parameters in signature: 3
Data will be read from Active Directory
Root context for iain.lennox: LDAP://DC=CornerstoneCC,DC=local
No campaigns added
Signature source:
<FONT color=#122f56><STRONG><FONT face=Arial size=2><BR>((First_name)) ((Last_name))<BR></FONT></STRONG><STRONG><FONT face=Arial size=2>((Title))<BR>Cornerstone</FONT></STRONG></FONT><BR>

Signature result:
<FONT color=#122f56><STRONG><FONT face=Arial size=2><BR>Iain Lennox<BR></FONT></STRONG><STRONG><FONT face=Arial size=2>Head of Information Management<BR>Cornerstone</FONT></STRONG></FONT><BR><!--eMS5.0.0.D6M.8Y.2009-->

-> Signature Simple Reply in rtf format (06/08/2009 15:52:59)
Number of parameters in signature: 2
Data will be read from Active Directory
Root context for iain.lennox: LDAP://DC=CornerstoneCC,DC=local
Signature source:
{\rtf1\ansi\ansicpg1252\deff0\deflang2057{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}}
{\*\generator Msftedit 5.41.21.2500;}\viewkind4\uc1\par \lang1030\f0\fs20\par
\b ((First_name)) ((Last_name))\b0\par
\par
\par
\par
\par
}
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Iain Lennox
Head of Information Management
Cornerstone, Aberdeen, Scotland
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Jesper Frier
Certified Professional
Certified Professional


Joined: 09 Sep 2006
Posts: 1771
Location: Stoevring, Denmark

Posted: Fri Aug 07, 2009 5:20 am    Post subject: eMailSignature runs flawless and stable Reply with quote

Your post does appear on the forum, but I moved it to the Campaign Manager forum as your question was regarding campaigns.

Generally eMailSignature runs flawless and stable when following the Best Practice Deployment Guide step-by-step.

I'll be happy to assist and fix your issues ones and for all.

Please call me (+45 2920 7609) for remote support when you are ready.

Exclamation I need to connect to your PC/Server where Cockpit is installed with admin permissions.
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