Manage Email Signatures Centrally - For All Users

Dave Culley

Hi,

I have a client who uses outlook 2007 and therefore word as the email editor. They are having some issues with the way that outlook handles their images.

The siguature they have designed is all fine and previews ok in the cockpit, however when deployed to Outlook the hyperlinks (both web address and email) change from a size 10 (2) font to a size 12(3) font. it does not change any other attributes just the size. When the client drops all the text to a size 8(1) it does not change the size at all.
I have tested this and turning word off as the email editor stops this happening.

His code is below

<DIV></DIV>((First_name)) ((Last_name)) ((Department)) ((Title)) 

<HR color=#000080>

<IMG height=51 src="REID-logo-7.gif" width=397> ((Company)) ((Address)), ((City)), ((State/Province)), ((ZIP/Postal_Code)), England Tel:    ((Telephone_number))      Email:   <A href="mailto:((E-mail))">((E-mail))</A>  Fax:   ((Fax_number))      Web:    <A href="http://www.reidsteel.com/">www.reidsteel.com</A>  BCSA Member        ˜        RQSC Cat A1        ˜         SCI Member 

<HR color=#000080>

P Think of the environment before printing.

Any ideas?

Thanks

Jesper Frier · Posted: Tue Oct 28, 2008 1:15 pm Post subject:

Try this HTML where several missing font-tags '' are added and redundent tags are deleted:

Dave Culley · Posted: Tue Oct 28, 2008 4:13 pm Post subject:

Hi Jesper,

Thanks for this, however the same problem still exists...

Jesper Frier · Posted: Tue Oct 28, 2008 4:33 pm Post subject:

OK in my Outlook 2007, can you recreate the symptoms?

For further assistance, please post log file.
_________________
</Jesper> | Test Email Signature | Showcase |

NickWright · Posted: Thu Oct 30, 2008 12:23 pm Post subject:

please find copy of my log file

---------------- eMailSignature LOG file -------------------
- Started at 30/10/2008 08:06:32
- sign.exe version 5.0.0 has been run for this user.
------------------------------------------------------------

Connection string to settings database:
Provider=Microsoft.Jet.OLEDB.4.0;Data Source=\\reidsvr02\compapps\EmailSignatureDB\settings.mdb
30/10/2008 08:06:32 Begin finding user DN
User path: LDAP://DC=REIDSTEEL,DC=local
30/10/2008 08:06:33 End Finddistinguishedname
User: nickwright (CN=Nick Wright,OU=SBSUsers,OU=Users,OU=MyBusiness,DC=REIDSTEEL,DC=local)
30/10/2008 08:06:33 License Key valid for version. 5
Distinguished name set to CN=Nick Wright,OU=SBSUsers,OU=Users,OU=MyBusiness,DC=REIDSTEEL,DC=local

------------------- Signatures to deploy: -------------------
Default signature: Reid
Reply/forward signature: Reid
Signatures to deploy: Reid
Origin ID (Internal): 3

-------------------------------------------------------------
Office version 2003 detected.
1 signature to deploy.

-> Signature Reid in htm format (30/10/2008 08:06:33)
Number of parameters in signature: 13
Data will be read from Active Directory
Root context for nickwright: LDAP://DC=REIDSTEEL,DC=local
Signature source:
((First_name)) ((Last_name)) ((Department)) ((Title)) 
<HR color=#000080>
<IMG height=51 src="REID-logo-7.gif" width=397> ((Company)) ((Address)), ((City)), ((State/Province)), ((ZIP/Postal_Code)), England Tel:    ((Telephone_number))      Email:   <A href="mailto:((E-mail))">((E-mail))</A>  Fax:   ((Fax_number))      Web:    <A href="http://www.reidsteel.com/">www.reidsteel.com</A>  BCSA Member       ˜        RQSC Cat A1                SCI Member 
<HR color=#000080>
P Think of the environment before printing.

Signature result:
Nick Wright IT Manager 
<HR color=#000080>
<IMG height=51 src="REID-logo-7.gif" width=397> JOHN REID & SONS (STRUCSTEEL) LTD Reid Street, Christchurch, Dorset, BH23 2BT, England Tel:    44(0) 1202 483333      Email:   <A href="mailto:NickWright@reidsteel.co.uk">NickWright@reidsteel.co.uk</A>  Fax:   44(0) 1202 470103      Web:    <A href="http://www.reidsteel.com/">www.reidsteel.com</A>  BCSA Member       ˜        RQSC Cat A1                SCI Member 
<HR color=#000080>
P Think of the environment before printing.
------------------------------------------------------------
Word as Editor is accepted. Default mail editor is left unchanged.
Stationery deleted.
Office version 2003: Stationary Removed.
Office version 2003: Send font set to Verdana.
Default Profile: Outlook
Profile 1, Outlook 2003: New Signature set to Reid
Profile 2, Outlook 2003: New Signature set to Reid
Profile 3, Outlook 2003: New Signature set to Reid
Outlook settings changed successfully.
The following pictures will be copied to Outlook:
\\reidsvr02\CompApps\EmailSignatureDB\REID-logo-7.gif copied to Outlook
-------------- eMailSignature END LOG file -----------------
- Finalised at 30/10/2008 08:06:33
------------------------------------------------------------
Status: OK
-------------- eMailSignature END LOG file -----------------
- Finalised at 30/10/2008 11:37:35
------------------------------------------------------------
Status: OK

Jesper Frier · Posted: Thu Oct 30, 2008 1:34 pm Post subject:

Please use the code exactly as I posted it above (the one you deploy is not the same).

Copy/paste above code to your Cockpit code view.
Then run sign.exe again and describe what your symptom; Which Outlook client version? Is it a general symptom for all users?

It might help me to understand if you also send me an email to jf(at)officeaddon.com where I can see the symptom.

Thanks.
_________________
</Jesper> | Test Email Signature | Showcase |

NickWright · Posted: Mon Nov 03, 2008 11:13 am Post subject:

I have done what you said and sent you an email

the outlook version is 2003 and this does occur for all users i am runnign the test on

Jesper Frier · Posted: Mon Nov 03, 2008 12:20 pm Post subject:

Got you email, and in my Outlook 2007 I see your email and web links in font size 3.

This is the source code received in my Outlook 2007:

NickWright · Posted: Mon Nov 03, 2008 12:23 pm Post subject:

Here is my code view

the same one i sent you an email from

((First_name)) ((Last_name)) ((Department)) ((Title)) 
<HR color=#000080>
<IMG height=51 src="REID-logo-7.gif" width=397> ((Company)) ((Address)), ((City)), ((State/Province)), ((ZIP/Postal_Code)), England Tel:    ((Telephone_number))      Email:   <A href="mailto:((E-mail))">((E-mail))</A>  Fax:   ((Fax_number))      Web:    <A href="http://www.reidsteel.com/">www.reidsteel.com</A>  BCSA Member       ˜        RQSC Cat A1                SCI Member 
<HR color=#000080>
P Think of the environment before printing.

NickWright · Posted: Mon Nov 03, 2008 12:24 pm Post subject:

somethign seems to be happening when it tries to push this out to outlook....as soon as i turn word as editor off it corrects the error

Jesper Frier · Posted: Mon Nov 03, 2008 1:01 pm Post subject:

Hi Nick,

Just talked to Dave from the UK Office, and he can recreate the issue on his Outlook 2003. I then open my version of Outlook 2003 and I can also recreate the issue ... Surprised

This is good, as we can now help you with a template that renders correct on Outlook with Word as Editor.

Dave will call you, and I post your new template when I hear from Dave.
_________________
</Jesper> | Test Email Signature | Showcase |

NickWright · Posted: Tue Nov 04, 2008 9:38 am Post subject:

Any luck with this Problem ?

Jesper Frier · Posted: Tue Nov 04, 2008 11:11 am Post subject:

I recreated your template from scratch.
Tested OK in my Outlook 2003 with Word as Editor and in Outlook 2007.

Copy to Cockpit in code view:

NickWright · Posted: Tue Nov 04, 2008 11:16 am Post subject:

Hi Jesper,

That seems to work fine now.
what was the problem?

Regards

Nick

Jesper Frier · Posted: Tue Nov 04, 2008 1:51 pm Post subject:

Do not know exactly, but something in your HTML. Instead of trying to find the error, it is often time saving to start from scratch.

This also explains why it is not a general error.
_________________
</Jesper> | Test Email Signature | Showcase |